Work From Home Client Support Specialist

AIL • Casper, WY

23h • $80,000 - $100,000 • Remote

About The Position

AO Globe Life is hiring a fully remote Client Support Specialist to guide clients through enrollment and help them explore supplemental benefit options suited to their needs. The role involves virtual consultations, primarily using Zoom, accurate documentation, and timely follow-ups, with an emphasis on clear, professional, client-focused service and building long-term relationships. The company provides training, mentorship, licensing guidance, and professional development. No prior insurance experience is required.

This is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed during hiring and onboarding.

Requirements

• Be at least 18 years old and legally authorized to work in the United States.
• Provide a Windows laptop or PC with webcam, reliable high-speed internet, and a professional remote workspace.
• Be organized, self-motivated, coachable, and comfortable working independently.
• Be comfortable participating in virtual meetings and using digital tools.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
• Have strong interpersonal and communication abilities.
• Have an interest in helping people and supporting a purpose-driven mission.

Nice To Haves

• Customer service or consultative experience is preferred but not required.
• Recent or soon-to-be graduates in business, marketing, or communications may be a good fit.

Responsibilities

• Guide clients through enrollment with clarity and professionalism.
• Participate in ongoing training, mentorship, and professional development.
• Prioritize high-quality, client-focused interactions.
• Build strong, long-term client relationships.
• Conduct virtual client consultations using Zoom.
• Help clients explore supplemental benefit options tailored to their needs.
• Complete documentation accurately and follow up with clients.

Benefits

• Complete training, mentorship, licensing guidance, and ongoing professional development are provided.
• Flexible hours.
• Inbound client interest; no cold outreach.
• Renewal-based income growth opportunities.
• Monthly and quarterly bonuses.
• Advancement pathways into leadership roles.
• Supportive, people-centered culture.
• Potential 3% equity opportunity for those who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed