Government Program Operations Specialist

Judi Health•Denver, CO

3d•Hybrid

About The Position

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. The Government Programs Operations Specialist is a hands-on position responsible for coordinating the day-to-day operations and activities of the Government Programs Operations team. This position provides the candidate a career growth opportunity while learning about Medicare Part D, Medicaid and Exchange business.

Requirements

3 + years of experience in an equivalent role
High school diploma
Organizational skills and a very keen eye for detail and accuracy.
A positive and upbeat attitude, and excellent interpersonal communication skills.
A commitment to delivering a high level of customer service, both internally and externally.
Flexibility to respond to a range of different work situations.
An ability to work under pressure and juggle multiple priorities at any given time.
An ability to work well independently and be an effective collaborator within and across teams.

Nice To Haves

Experience with Medicare Part D and/or Pharmacy Technician experience preferred
Experience working in high-growth, startup environments - an advantage.

Responsibilities

Manage the Government Programs Operations team shared Outlook mailbox, including but not limited to timely, accurate and complete responses, and ensuring timeframes for deliverables.
Lead and execute pharmacy outreach initiatives related to CMS disputes, ensuring compliance with regulatory requirements and internal Government Operations procedures while applying judgment in communication strategy and issue resolution.
Serve as a key contributor in the validation of system enhancements, including evaluating output data, identifying discrepancies, and providing recommendations to improve system performance and data integrity.
Design, maintain, and continuously improve structured documentation frameworks, including job aids, policies and procedures (P&Ps), standard operating procedures (SOPs), and training materials to support operational consistency and scalability.
Develop and optimize internal workflows and job aids, driving process standardization and identifying efficiency opportunities across Government Programs Operations.
Oversee daily PDE reconciliation activities, analyzing trends, identifying variances, and proactively addressing discrepancies to ensure data accuracy and compliance.
Manage and resolve escalations arising from claims monitoring activities by applying critical thinking, root cause analysis, and cross-functional collaboration.
Support strategic Government Programs Operations initiatives, contributing insights, process improvements, and subject matter expertise as assigned.
Plan, coordinate, and facilitate cross-functional meetings to drive alignment, resolve issues, and advance operational objectives.
Collaborate closely with Government Programs Operations team members and business partners to address operational needs, improve processes, and support broader organizational goals.