GOVERNMENT OPERATIONS CONSULTANT III - 79010274

State of Florida

2d • Onsite

About The Position

This professional position provides critical support to the Bureau of Central Intake Unit and Licensure (CIU). The incumbent is responsible for training and onboarding new hires, ensuring they gain a thorough understanding of bureau policies, procedures, and systems. The position also identifies ongoing and emerging training needs and develops or coordinates appropriate training solutions to address those needs. In addition, this role works closely with CIU processing teams to coordinate training efforts, promote consistency in work practices, and support operational efficiency. The trainer serves as a subject matter resource, assists with process improvements, and helps ensure staff are equipped to meet performance standards and customer service expectations.

Requirements

• Must have at least one (1) year training experience.
• Must have at least one (1) year experience developing, updating and maintaining reports.
• Must have experience in curriculum design, lesson plan and training development as well as classroom training and facilitation.
• Must be proficient with Microsoft products including Excel, Power Point and Word.

Nice To Haves

• Preferred working knowledge and experience with business processes, using OnBase and Versa Regulation.

Responsibilities

• Conducts new hire training for newly hired bureau staff members. Ensures that all training materials and related informational resources are consistent across business units and up to date with current business processing guides.
• Coordinates business process changes to ensure that all training materials are properly updated and that business processes are standardized to the greatest extent possible across all business units. Works directly with the Customer Contact Center and our internal customers to ensure that information is clearly and consistently communicated. Performs reviews of business operation documents. Responsible for the annual review and update of the Bureau's Memorandum of Understanding and Standard Operating Procedures.
• Maintains current records on Purchase Orders for the Bureau, ensuring compliance with Department invoice payment policies. Ensures timely payment of all invoices through MyFloridaMarketPlace. Coordinates with all Bureau program areas in the ordering of office supplies. Serves as the contract administrator for the Bureau.

Benefits

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25,000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and child care reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed