GOVERNMENT OPERATIONS CONSULTANT II - 64000108 1
About The Position
This position is within the Department of Health, Division of Medical Quality Assurance, Bureau of Enforcement, Consumer Services Unit. The role involves analyzing and processing various types of medical and allied health complaints, including Code 15 Reports, civil malpractice settlements, civil complaints, hospital disciplinary reports, internet prescribing/unlicensed storefront pharmacies, and consumer complaints against Florida health care licensees. The employee will determine conformity with quality assurance principles and standards, develop solutions for issues, and consult with federal, state, and local organizations. The position requires interpreting and applying statutes, policies, and regulations, reviewing documents, conducting investigations, issuing subpoenas and citations, interviewing witnesses, preparing investigative reports, and testifying at hearings. Additionally, the role provides technical assistance, consultative services, and direction for data and report development, implementation, and evaluation. The consultant will also research, prepare, and disseminate reports, act as a liaison between various parties, evaluate and recommend changes to laws and regulations, represent the agency at meetings and hearings, assist in mediation, and provide training on new procedures. The position is located in Tallahassee, FL.
Requirements
- Proficient computer skills (Word, Excel, PowerPoint, Outlook).
- Knowledge of computer databases.
- Knowledge and use of the compliance management system and licensing system used by the Agency.
- Knowledge of laws, legal codes, court procedures, and government rules & regulations.
- Knowledge of the structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar.
- Understanding written sentences and paragraphs in work-related documents.
- Effective written communication skills.
- Effective verbal communication skills.
- Ability to establish and maintain effective working relationships with others.
- Ability to plan, organize, and prioritize work assignments.
- Ability to use logic and analysis to identify strengths and weaknesses of different approaches.
- Investigating and researching skills.
- Ability to find information and identify essential information.
- Ability to structure or classify multiple pieces of information.
- Ability to maintain a high degree of accuracy and close attention to detail.
- Organizational skills.
- Effective time management skills.
- Ability to travel.
- Ability to maintain strict confidentiality.
- Two (2) years of experience including data entry, case management, reviewing or auditing documents for specific criteria, applying applicable laws, rules, regulations, policies and procedures, researching and gathering data, preparing reports and correspondence.
- Must be willing to physically be in the office to perform duties and responsibilities.
Responsibilities
- Analyze and process medical/allied health complaints (Code 15 Reports, civil malpractice settlements, civil complaints, hospital disciplinary reports, internet prescribing/unlicensed storefront pharmacies, consumer complaints) to determine conformity with quality assurance principles and standards.
- Develop solutions or alternative methods for resolving issues identified in complaint analysis.
- Consult with federal, state, and local organizations on matters related to reports and complaints.
- Interpret and apply statutes, policies, and regulations to analyze complex data regarding patient care and malpractice issues.
- Review documents and contact appropriate parties to ensure compliance with statutory and regulatory requirements.
- Conduct investigations, issue subpoenas, citations, cease and desist agreements, and notices of non-compliance.
- Contact and interview witnesses and experts during investigations.
- Prepare investigative reports and files for legal review.
- Testify at hearings as necessary.
- Provide technical assistance, consultative services, and direction for data and report development, implementation, and evaluation.
- Research, prepare, and disseminate topical or statistical reports as required.
- Consult with, assist, and act as liaison between professional boards, complainants, licensees, consultants, other governmental agencies, and agency sections.
- Assist in the development of consumer education materials.
- Evaluate and interpret laws, rules, and regulations as they apply to practice acts and related statutes, and recommend changes.
- Represent the agency at board meetings, probable cause panel meetings, hearings, and conferences.
- Attend education seminars for professional development.
- Assist as mediator in the resolution of complaint issues.
- Assist with training in the use of new forms, reports, and procedures.
- Perform other duties as required.
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options (health, life, dental, vision, and other supplemental insurance options)
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
