GOVERNMENT OPERATIONS CONSULTANT II - 64082631 1 1 1

State of Florida • Fort Myers, FL

2d • Onsite

About The Position

This is a Career Service Government Operations Consultant II position working in the Lee County Health Department.

Your Specific Responsibilities:
The Government Operations Consultant II (GOC II) is responsible for providing operational support to the Community Health programs for the Department of Health in Lee County. The GOC II reports to the Operations & Mgmt. Consultant Mgr.-SES. These functions require the incumbent to be highly motivated and possess the ability to use independent judgment.  Responsible for monitoring of services and processes related to billing, clinic flow, clinic scheduling, customer service and program/grant compliance. Adheres to Information Security policies and procedures and key custodian to assigned areas.

The Government Operations Consultant II:
Incumbent’s tasks include but are not limited to: 
Ensures client satisfaction by resolving service issues and developing process improvements to prevent recurrences. Ensures compliance with Title X requirements.
Assists with the development of local clinical procedures and protocols, as required, consistent with laws, regulations, policies, and program guidelines.
Develops training manuals for staff.
Acts as a liaison between HIM and clinical staff.
Meets with clinic partners (Quest, LabCorp, Currant, etc.) to discuss any issues and updates affecting clinical operations.
Manages insulin and epilepsy programs.
Routes and prioritizes correspondence as received through the reception office.  Performs research for programs, grants, services etc. as requested. Works alongside staff to fill gaps to insure accurate and timely scheduling of appointments, client registration, eligibility determination, and client processing through clinic.

Clinic Support
Consults with clinicians and other patient care personnel regarding optimal clinical operations and the client experience.   
Monitors and directs clinic flow. 
Collaborates with clinic managers in monitoring and analyzing clinic operations and clerical processes, and developing and implementing operational plans, policies, and procedures to improve the performance and efficiency of those operations and processes. 
Monitors clinic stock and inventory (medication/vaccine room and clinic supplies).
Assists with daily clinic staff schedules and communicates issues to Assistant Community Health Nursing Director.
Analyzes and resolves problems, creates internal controls for quality assurance and recommends actions for improvement in operations and clinic productivity. Proposes solutions to documentation, scheduling, and coding issues in clinic.
Ensures adequate supply of forms and office supplies are maintained for clinic operations.  Researches and makes recommendations as requested for purchases to support the operations of the clinic.

Program Reporting 
Assists with program reporting and guidelines.
Stays abreast of programmatic requirements and monitors compliance for the following programs: Presumptive Eligibility for Pregnant Women, Medicaid and Financial Eligibility Determination for clinic services. Stays abreast of Accounts Receivable policies, Medicaid/Medicare/Third Party insurance verification processes/requirements, and HMS functions relating to clinic registration and service entry. Monitors collections of client fees by clerical staff.
Prepares documentation and reports from analyzed data to communicate outcome of quality improvement activities, to include theQ-Flow system, FL SHOTS, Merlin, and HMS in collaboration with the Operations and Management Consultant- II and OMC Manager. 

Creates Ad-hoc reports from HMS data.

Miscellaneous
Updates EAR and HMS Personal Health Coding Pamphlets and shares Medical & Billing coding updates.
Participates in team building and supporting the mission, vision, core values, and goals of FDOH-Lee. Participates with other teams as requested and/or desired such as Strategic Planning, Performance Management, and Special Projects etc. to support the organization. Attends staff/department meetings as scheduled.
Completes time sheet and enters EAR data per DOH policies and procedures.
This position has the responsibility of being the Information Custodian for the Michigan Epilepsy and Insulin Programs information set and will perform related duties as defined in DOHP 50-10.
This position has the responsibility of being the Alternate Information Custodian for the Pondella Epilepsy and Insulin Program information set and, in the absence of the Information Custodian will perform related duties as defined in DOHP 50-10.

Performs other duties as assigned. 

Requirements

• Knowledge of the principles, practices, and procedures related to medical coding and billing, health information management, and medical office business operations.
• Skilled in operating computers, printers, and scanners
• Ability to supervise others
• Ability to assess employee work performance
• Ability to communicate effectively verbally and in writing
• Ability to develop and implement policies and procedures
• Ability to establish and maintain effective working relationships with others
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to handle telephone calls in a courteous and effective manner
• Ability to interpret and apply rules, regulations, policies and procedures
• Ability to organize and maintain filing systems
• Ability to plan, organize and coordinate work assignments for others
• Ability to prepare reports and correspondence
• Ability to process information logically and solve problems
• Ability to train others
• Ability to work independently or with minimal supervision
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.
• This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10.

Responsibilities

• Provides operational support to the Community Health programs
• Monitors services and processes related to billing, clinic flow, clinic scheduling, customer service and program/grant compliance
• Ensures client satisfaction by resolving service issues and developing process improvements to prevent recurrences
• Assists with the development of local clinical procedures and protocols
• Develops training manuals for staff
• Acts as a liaison between HIM and clinical staff
• Meets with clinic partners to discuss any issues and updates affecting clinical operations
• Manages insulin and epilepsy programs
• Routes and prioritizes correspondence
• Performs research for programs, grants, services etc. as requested
• Works alongside staff to fill gaps to insure accurate and timely scheduling of appointments, client registration, eligibility determination, and client processing through clinic
• Consults with clinicians and other patient care personnel regarding optimal clinical operations and the client experience
• Monitors and directs clinic flow
• Collaborates with clinic managers in monitoring and analyzing clinic operations and clerical processes, and developing and implementing operational plans, policies, and procedures
• Monitors clinic stock and inventory (medication/vaccine room and clinic supplies)
• Assists with daily clinic staff schedules and communicates issues to Assistant Community Health Nursing Director
• Analyzes and resolves problems, creates internal controls for quality assurance and recommends actions for improvement in operations and clinic productivity
• Proposes solutions to documentation, scheduling, and coding issues in clinic
• Ensures adequate supply of forms and office supplies are maintained for clinic operations
• Researches and makes recommendations as requested for purchases to support the operations of the clinic
• Assists with program reporting and guidelines
• Stays abreast of programmatic requirements and monitors compliance for the following programs: Presumptive Eligibility for Pregnant Women, Medicaid and Financial Eligibility Determination for clinic services
• Stays abreast of Accounts Receivable policies, Medicaid/Medicare/Third Party insurance verification processes/requirements, and HMS functions relating to clinic registration and service entry
• Monitors collections of client fees by clerical staff
• Prepares documentation and reports from analyzed data to communicate outcome of quality improvement activities, to include theQ-Flow system, FL SHOTS, Merlin, and HMS
• Creates Ad-hoc reports from HMS data
• Updates EAR and HMS Personal Health Coding Pamphlets and shares Medical & Billing coding updates
• Participates in team building and supporting the mission, vision, core values, and goals of FDOH-Lee
• Completes time sheet and enters EAR data per DOH policies and procedures
• Performs related duties as defined in DOHP 50-10 as Information Custodian for the Michigan Epilepsy and Insulin Programs information set
• Performs related duties as defined in DOHP 50-10 as Alternate Information Custodian for the Pondella Epilepsy and Insulin Program information set

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed