GOVERNMENT ANALYST II - 41000046 1

State of Florida

1d • Onsite

About The Position

This Government Analyst II position is in the Office of the Attorney General within the Citizen Services Unit in Tallahassee, Florida. The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. This role involves collecting and compiling complaint data, conducting comprehensive research using multiple media venues, analyzing and responding to inquiries verbally and in writing, and exercising independent judgment to assist complainants in accordance with the agency’s consumer advocacy mission while using agency approved writing standards.

Requirements

• Seven years of work experience in consumer advocacy, investigations, journalism, public relations, or analyst work.
• A bachelor's degree from an accredited college or university can substitute for (4) years of the required experience.
• A master's degree from an accredited college or university can substitute for (6) years of the required experience.
• A worksample will be required for this application process.
• Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc.
• Ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained.
• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume.

Nice To Haves

• Candidates with government experience in similar roles or demonstrated advance knowledge of governance at the federal, state and local level.

Responsibilities

• review written complaints in relation to OAG duties, services and Ch. 501 FS, as well as in relation to current consumer & public interest issues; consumer scams, fraud, and complaint trends and resources.
• assist trainer with mentor/training of new Government Analyst I.
• research and fact checking, uses multimedia resources, including consumer protection alerts and news; Internet searches; OAG agency databases; communicating with OAG subject experts/staff; communicating with external government and consumer agencies; informal review of Florida Statutes, rules and regulations.
• determines effective accurate solutions for problems and questions.
• accurately routes complaints under OAG jurisdiction to proper sections or subject experts.
• Provides prompt verbal assistance and information to complainants about their rights, responsibilities and resources, including local, state, and federal agencies, and consumer advocacy organizations.
• Writes accurate concise summaries of verbal and written complaints, inquiries, information requests and other correspondence, and accurately documents complaint data for future trend analysis and public records searches.
• Composes written responses in direct business writing style, using consumer advocacy language when appropriate.
• Exercises independent judgment in handling complaints via quickest, most effective media (phone call, email, postal, fax) and providing the most helpful response.
• Assists with maintenance and refinement of non-complex but dynamic referral resources and instructions.
• Maintains up-to-date knowledge of OAG agency priorities, section overviews, general duties and chapter 501, FS, Florida's Deceptive and Unfair Trade Practices Act.
• Maintains up-to-date knowledge of current consumer, public interest and legislative issues; consumer scams, fraud, and complaint trends and resources.
• Maintains understanding of OAG complaint process from initiation to closure to effectively find and share data, to troubleshoot workflow issues, and for cross-training.
• Recognizes and documents patterns of complaints, complaint trends and surges in relation to the OAG's consumer protection role and Ch. 501 FS.
• Recognizes and promptly handles or escalates non-consumer complaints that involve urgent or potentially controversial safety/abuse/medical issues, security concerns, and issues that require law enforcement referrals.
• Identifies potential Senior Protection Team and safety concern complaints, collects necessary complaint data or delegates such research to staff.
• Ensures appropriate mandatory reporting is followed & documented to report concerns to law enforcement and state abuse hotline and follows proper workflow processes (via providing email copies or rerouting entries) to bring such complaints to attention of SPT units and other OAG staff as appropriate.
• Performs all other duties as assigned.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level