Government Account Coordinator

Batteries Plus•Hartland, WI

About The Position

The Government Account Coordinator supports federal, state, and local government customers by providing customer service, account coordination, and administrative support for government purchasing programs. This role serves as a primary point of contact for customer inquiries, order assistance, and program navigation, ensuring a seamless customer experience. Working closely with the Commercial Sales team, franchise locations, and internal partners, the position helps coordinate account activities, support government program and contract requirements, and maintain strong customer relationships.

Requirements

2+ years of customer service, account coordination, sales support, or administrative experience.
Familiarity with CRM systems (Salesforce experience preferred).
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities while coordinating across departments.
Detail-oriented with strong follow-through and problem-solving skills.

Nice To Haves

Associate's or Bachelor's degree preferred; equivalent work experience considered.
Experience supporting government, commercial, or contract-based customers preferred.
Experience working in retail, distribution, or multi-location environments preferred.

Responsibilities

Serve as a primary point of contact for government customers, responding to inquiries related to products, services, pricing, availability, and order status.
Assist government agencies with purchasing questions and guide customers through ordering processes and program requirements.
Provide proactive follow-up to ensure customer requests and service issues are resolved quickly and effectively.
Coordinate communication between government customers, Commercial Sales representatives, franchise stores, and internal teams.
Schedule meetings and support ongoing relationship management activities for assigned government accounts.
Provide administrative support for government purchasing programs and contracts, including documentation, pricing verification, and reporting assistance.
Maintain accurate customer records, contacts, and account activity within CRM systems.
Support tracking of account activity and assist with the preparation of reports related to government programs.
Help ensure internal teams follow government purchasing guidelines, contract requirements, and established processes.
Assist with the coordination of government marketing communications, program initiatives, and sales support activities.
Identify potential customer opportunities and share leads with the appropriate Commercial Sales team members.