Governance & Operations Administration Specialist

Authentic8•Herndon, VA

1d•Hybrid

About The Position

Authentic8 Silo places any type of digital analyst in region-specific, multi-application workspaces, securely and anonymously, anywhere across the globe, allowing target content to be captured, analyzed, and transformed to derive intelligence and support investigation requirements. Silo also ensures compliance and appropriate use through class-leading policy enforcement and audit logging for compliance officers, mission managers, and administrators. Authentic8 is seeking a detail-oriented and highly organized Governance & Operations Administration Specialist to support its Governance, Risk, and Compliance (GRC) and Technical Operations. Working under the supervision of the GRC Manager, this role is responsible for maintaining the accuracy, consistency, and timeliness of governance and technical operations processes, systems, and documentation. This position serves as a critical operational support function across Governance Operations, ensuring that compliance tracking, documentation, ticket workflows, and technical operations processes are executed in a structured, consistent, and audit-ready manner. The role focuses on enforcing process discipline, maintaining data integrity, and supporting stakeholders through coordination, follow-up, and system maintenance. The ideal candidate is detail-oriented, process-driven, and comfortable working in a structured environment where accuracy, accountability, and consistency are critical to the success of security and compliance programs.

Requirements

U.S. citizenship required
1+ year of professional experience in administrative, operations, IT support, or a related role.
Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously.
Demonstrated ability to follow defined processes and maintain accurate, structured records and administrative or operations support roles.
Strong attention to detail and commitment to accuracy in all work products.
Strong written and verbal communication skills, with the ability to coordinate and follow up effectively with stakeholders.
Strong organizational skills and proven ability to handle multiple tasks simultaneously
Experience working with ticketing systems (e.g., Jira, ServiceNow) and documentation tools (e.g., Confluence, SharePoint, or similar).
Ability to work independently within a structured environment while adhering to defined procedures and expectations.
Ability to undergo and pass a stringent background check
Must have reliable internet access to support remote/hybrid work

Nice To Haves

Experience supporting governance, compliance, security operations, or technical operations teams.
Familiarity with compliance frameworks such as NIST 800-53, FedRAMP, ISO 27001, or SOC 2.
Experience with reporting, dashboards, or operational metrics tracking.
Exposure to cloud-based or SaaS environments.
Experience supporting audit preparation, documentation management, or evidence collection processes.

Responsibilities

Support governance-related ticket workflows, including onboarding, offboarding, access requests, and job change activities, by ensuring records are accurate, complete, and properly documented in accordance with defined processes.
Assist with backlog grooming and ticket hygiene across GRC and SRO systems by reviewing tickets for completeness, updating missing information, and following up with stakeholders under direction of GRC leadership.
Perform data validation and quality checks on governance records, ensuring consistency across ticketing systems, documentation repositories, and tracking tools.
Maintain governance reporting and dashboards, including backlog metrics, SLA tracking, training compliance status, and operational visibility reports for GRC leadership.
Support Information Assurance (IA) Calendar execution by tracking assigned activities, coordinating with control owners, and following up to ensure timely completion of scheduled tasks.
Collect, organize, and maintain compliance artifacts to support audit readiness, internal reviews, and security-related requests, ensuring proper versioning, accessibility, and documentation standards.
Perform first-pass validation of compliance artifacts and documentation, ensuring completeness, correct formatting, and required metadata prior to review by the Governance Compliance Specialist or GRC Manager.
Coordinate periodic access reviews by tracking schedules, issuing requests, collecting evidence, and escalating overdue responses in accordance with defined procedures.
Support Supply Chain Risk Management (SCRM) reassessment processes by tracking reassessment timelines, preparing reassessment tickets, collecting updated vendor artifacts, and ensuring documentation completeness prior to formal review.
Assist in vulnerability management and CVE processes by organizing inputs, tracking action items, and following up on remediation tasks to ensure visibility and completion.
Maintain compliance documentation repositories (e.g., policies, procedures, Confluence pages) by ensuring documents are properly version-controlled, accessible, and aligned with defined lifecycle requirements.
Monitor and track mandatory training completion, perform follow-ups for overdue items, and escalate non-compliance in accordance with governance procedures.
Maintain and update service documentation, including process guides and operational checklists
Coordinate and track support tickets, ensuring issues are triaged, documented, and communicated in a timely manner
Perform basic administrative tasks such as scheduling maintenance windows and coordinating with relevant stakeholders
Assist in monitoring service health dashboards and escalating issues according to standard operating procedures
Conduct routine checks on service performance metrics and prepare simple status reports
Collaborate with internal teams to ensure timely communication and adherence to established protocols
Follow strict compliance and security guidelines. Participate in occasional virtual meetings and provide updates to management on progress and service quality
Own and maintain certain technical operations tracking systems, ensuring all records, tickets, and operational data are accurate, complete, and up to date.
Coordinate and manage tickets and service requests, ensuring proper triage, documentation, communication, and follow-up in accordance with established procedures.
Monitor certain technical service dashboards and operational metrics, escalating issues and anomalies based on defined thresholds and standard operating procedures.
Perform routine technical administrative and operational tasks, including scheduling activities, tracking maintenance actions, and coordinating with internal stakeholders to ensure service continuity.
Ensure certain feature-oriented technical operations documentation and records are consistently maintained, audit-ready, and aligned with established security and compliance requirements.
Perform limited technical administrative tasks in support of technical operations, including executing predefined processes or queries, maintaining system records, validating data across systems, and supporting basic configuration updates under guidance.