Operations Governance Analyst

First Advantage Global operating Centre•US_Georgia Virtual, GA

11d•$64,000 - $73,000•Remote

About The Position

The Operations Governance Analyst position within the Governance & SOP organization is chartered to provide subject matter expertise for various FA platforms and processes. The position is responsible for driving operational excellence through automation & digital transformation initiatives, process design and improvement, fulfillment system administration and data integrity, and standard operating procedures creation and maintenance. The team will mediate between various functional groups across the company such as Finance, Legal & Compliance, Product, Sales, and Technology. The position will work closely with Operations Fulfillment and Client Management teams on program adjudication configuration and to address program concerns to improve the client and candidate experience.

Requirements

High school diploma or equivalent required, associate degree or bachelor’s degree preferred
3-5 years of industry experience or equivalent
Ability to lead and effectively manage projects
Exceptional understanding of operations production and workflow management
Extensive knowledge of adjudication processes
Effective communication skills (presentation, written, verbal)
Experience compiling and analyzing business data
Attention to detail
Observable decision-making skills
Results-driven and dependable
Adaptable/flexible; able to manage competing demands and changing priorities in a demanding environment; able to perform multiple tasks simultaneously, accept and manage regular interruptions and manage/meet tight deadlines
Working knowledge of MS Office Suite, most notably Excel (high) and PowerPoint (moderate)

Responsibilities

Contribute to the identification of problems and analyzing data that will drive strategic solutions for overall performance improvements, including transformation support (requirements gathering, testing, monitoring performance)
Drive digital transformation objectives and operate as the overall process stakeholder for Operations
Client partnership in support of adjudication simplification and best practice program configuration, including consultative client interaction and rules engine setup and maintenance
Administrative support for Operations fulfillment systems; execute deployable event playbook activities, including implementing QC process
Create, maintain, and communicate Operational SOPs and work Instructions to ensure accuracy, clarity, and consistency across processes; include Legal/Compliance sign-off and change control protocols accordingly
Partner with Ops Fulfillment on process execution guidelines and corrective action
Maintain Processing Skills – Actively seek training on all areas of Ops Fulfillment, both processing & product knowledge, by attending periodic training activities

Benefits

Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Access to tech and growth opportunities
Professional development opportunities, such as our award-winning SOAR program
Generous Paid Time Off Program
Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
Global Employee Assistance Program (EAP) available to all team members
Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year