Technology Operations & Governance Analyst - Remote US

SitusAMC

4d•$52,000 - $70,000•Remote

About The Position

This role will be responsible for defining and documenting processes & procedures related to the organization's technology operations. This includes supporting areas where processes/procedures need to be established or improved, analyzing existing processes, and recommending changes to ensure efficient and effective operations. This role will work closely with various stakeholders across the organization to understand their needs and priorities and develop processes that meet their requirements. This role will also work with stakeholders to ensure documentation is updated on a regular cadence and appropriately stored. Additionally, the role will work closely with teams to ensure they are operating according to established processes & procedures. The role will also be responsible for helping to ensure operational metrics are in sync with established processes & procedures and to help modify team behaviors based on metric output.

Requirements

Bachelor’s degree or equivalent from four-year College or technical school or equivalent combination of education and experience.
Entry level professional with 0-2 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent.
Familiarity with Scrum/Agile methodologies.
Experience using Azure DevOps (preferred) or Jira for managing work tasks.
Experience with process documentation tools such as Visio or Blueworks Live.
Experience with Microsoft Office Suite.
Experience working remotely and household setup conducive to remote work.
Understanding of software development life cycle models and knowledge of both agile and traditional project management principles and practices.
Excellent written and verbal communication.

Nice To Haves

Agile certifications a plus: PMI-ACP, CSM, SAFe

Responsibilities

Partner with business and technology leadership to implement processes for managing and tracking software development teams.
Work across business lines (CRE, RRE, Corporate) to standardize processes and drive the implementation and adherence of the Technology System of Delivery (SoD).
Analyze and implement improvements to the SoD.
Responsible for managing change within the SoD.
Ensure that all changes are implemented in a secure and compliant manner, adhering to relevant regulations and internal policies.
Partner with Data and Analytics staff to create metrics and reports that support the SoD.
Create and maintain a repository for storage and communication of standard processes and procedures in SharePoint.
Coordinate activities among team members and other relevant stakeholders.
Provide regular updates on project progress, milestones, and potential challenges to stakeholders.
Identify and assess project risks, working with the team to develop mitigation plans.
Proactively address issues and obstacles that may impact project delivery.
Analyze Azure DevOps (ADO) boards to verify established structure and processes are being followed.
Work with Portfolio, Capability and Delivery teams to create queries or metrics in ADO to improve insights.
Work with the Performance Metrics team to roll out changes needed to support new or changing metrics or key performance indicators (KPIs).
Advocate for the use of automation to streamline repetitive tasks and improve overall efficiency.
Other activities as may be assigned by your manager.