Gourmet Market Manager - Graziano's Weston

Grazianos Group•Weston, FL

17h•Onsite

About The Position

The Gourmet Store Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members. This role involves ensuring adherence to company standards, managing operational expenses, maintaining a high level of guest service, and overseeing staff performance and development.

Requirements

Exceptional customer service and managerial skills.
Excellent verbal and written communication skills.
Excellent organizational and time-management skills.
Ability to prioritize tasks and to delegate them when appropriate.
At least two years of experience in retail administration, preferably in market management, with increasing levels of responsibility.
Prolonged periods of standing.
Must be able to lift 50 pounds at a time.

Nice To Haves

Bachelors degree in Business Administration preferred.

Responsibilities

Manage the daily operations of the market.
Select, develop, and manage the performance of team members.
Adhere to company standards and service levels to increase sales and minimize costs (food, beverage, supply, utility, labor).
Train and develop all new FOH & BOH employees.
Maintain a guest focus while performing duties.
Ensure operational expenses and costs are in line with budgets and adhere to profits.
Delegate tasks for ordering supplies and follow up for accuracy.
Perform weekly and monthly inventories and update beverage prices.
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Ensure compliance with operational standards, company policies, and federal/state/local laws.
Maintain a professional restaurant image, including market cleanliness, proper uniforms, and appearance standards.
Ensure positive guest service in all areas and respond to complaints.
Ensure proper security procedures are in place to protect team members, guests, and company assets.
Ensure a safe working and guest environment to reduce the risk of injury and accidents.
Complete accident reports promptly if a guest or team member is injured.
Assist in menu planning, development, and meal specials.
Ensure proper cash management controls are followed by all F&B staff members.
Manage shifts, including daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality, and cleanliness.
Investigate and resolve complaints concerning food quality and service.
Provide direction and communication to team members regarding operational information and procedural changes.
Develop team members by providing ongoing feedback.
Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals.
Have complete knowledge of all policies, standards, and procedures of the department.
Be familiar with resort services, amenities, and outlets.
Be available for work assignments outside of customary work schedule, including evenings, catering events, weekends, and holidays.
Comply with all Store Market policies and procedures.
Fill in where needed to ensure guest service standards and efficient operations.
Work effectively with Human Resources Director in proper documentation and performance management.