Market Area Manager - Graziano's
About The Position
Graziano's is seeking a Market Area Manager to oversee and coordinate the planning, organizing, training, and leadership necessary to achieve financial and operational objectives for multiple markets. This role involves understanding and implementing company policies, procedures, standards, specifications, guidelines, and training programs, as well as assisting in the development of new market policies and procedures. The ideal candidate will be a cultural match, demonstrating passion, care, a people-focused approach, and a drive for top-line results while balancing operational initiatives. Graziano's is committed to creating a productive working environment and providing customers with the highest levels of quality, service, and attention, guided by values of continuous improvement, professionalism, honesty, integrity, and legendary hospitality.
Requirements
- College degree required.
- Bachelor of Science degree in hotel/restaurant management is desirable; a combination of experience in fine dining and education will be considered as an alternative.
- Must have self-discipline, initiative, and leadership abilities.
- Works well under pressure.
- Ability to coordinate multiple tasks such as food, beverage, and labor cost while maintaining required standards of operation in daily restaurant activities.
- Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
- Ability to communicate thoughts clearly and lead by example.
- Strong knowledge of profit and loss reports, supplies, equipment, and inventory control.
- Proficient in Word and Excel.
- Must be able to work in a standing/walking position for 10+ hours.
- Wine Knowledge required.
- Above-average cocktail knowledge.
- Florida Sanitation Certification.
- Food Handler Certification Required.
- 5 years of leadership position in high volume Gourmet Markets or similar volume, full-service Multi-unit chain.
- Experience in training staff on company's procedures and industry best practices a must.
- Must have a valid Florida Driver License.
- Travel to multiple locations within South Florida.
- Must own reliable transportation.
- Required language: bi-lingual (English/Spanish).
Nice To Haves
- New location launches experience.
Responsibilities
- Ensure all Market responsible units are making guests feel welcome and are given responsive, friendly and courteous service at all times.
- Communicate in a polite and professional manner with guests and coworkers, while creating a positive and productive working environment.
- Maintain food production standards as per the Graziano’s manual and specifications.
- Hold team accountable to expected results.
- Closely work with HR and GMs in recruiting and developing team members, providing supervision and professional development, conducting counseling, performance evaluations, and delivering recognition and reward.
- Achieve company objectives in sales, service, safety, quality, and appearance of the restaurant.
- Partner with the Director of Market Operations to develop and implement marketing and up-selling initiatives to promote restaurant food, beverage, and services, and to maximize overall revenue.
- Monitor and assess product and service satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Ensure minimization of costs, including food, beverage, supply, utility, and labor costs.
- Make every attempt to limit waste, always concerned with food preparation and consistency.
- Ensure cash handling procedures are in accordance with market policies.
- Oversee all required paperwork, including forms, reports, and schedules, ensuring they are organized and completed in a timely manner.
- Review each location's scheduled labor to ensure alignment with company objectives and anticipate business activity while ensuring all positions are staffed as needed and labor cost objectives are met.
- Administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
- Fully understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements of the restaurant, employees, and guests.
- Fill in where needed to ensure guest service standards and efficient operations.
Benefits
- Competitive salary based on experience and expertise.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
