Google Workspace Engineer II

University of Central Florida•Orlando, FL

5d•Onsite

About The Position

The Google Workspace Engineer II performs daily administration, operation, and maintenance of UCF’s Microsoft 365 and Google Workspace productivity platforms. Working under the technical direction of the Senior Productivity Platforms Engineer, the role implements approved changes and standard configurations, resolves operational issues, and maintains documentation to support reliable, secure, and consistent services. The position administers Google Workspace services and, as time allows, Microsoft 365 services. It handles routine platform maintenance, intermediate technical support, approved implementations, standard automation, operational reporting, and documentation. The role also contributes technical material for user communications and training, participates in peer training and cross-training, and maintains current skills in relevant productivity technologies. The primary work location is on-site at UCF.

Requirements

Bachelor’s degree and 2 years of relevant experience; or a high school diploma or equivalent and 6 years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Valid Class E driver’s license.
Authorization to work for any U.S. employer; visa sponsorship and H-1B transfers or employment-based visa processing are not available.
Successful completion of a Level 2 Background Check through the Florida Department of Law Enforcement Clearinghouse before employment.
Ability to work on-site at UCF as the primary work location.

Nice To Haves

Experience administering Google Workspace and/or Microsoft 365 environments, including user and group management, licensing, email services, collaboration platforms, storage management, and security configuration.
Experience supporting enterprise productivity and collaboration services such as Gmail, Google Drive, Google Meet, Microsoft Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive, including troubleshooting access, sharing, synchronization, and mail flow issues.
Knowledge of identity and access management concepts, including Single Sign-On (SSO), provisioning and deprovisioning, directory services, multifactor authentication (MFA), and role-based access controls.
Experience managing service requests, incidents, and changes through an IT service management platform such as ServiceNow, documenting troubleshooting activities, and communicating effectively with customers and technical teams.
Experience developing or maintaining automation scripts and workflows using PowerShell, Google Apps Script, Power Automate, or similar platforms.
Relevant industry certifications such as Google Workspace Administrator, Microsoft 365 Certified: Administrator Associate, Microsoft Fundamentals certifications, ITIL Foundation, or equivalent credentials.

Responsibilities

Perform day-to-day administration of Google Workspace services, including Gmail, Drive and shared drives, Calendar, Meet, Chat, and Groups.
Manage users, groups, organizational units, license assignments, sharing settings, and service configuration within delegated administrative roles; monitor service health, message center notices, storage, and usage.
Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive, as time allows.
Perform routine platform maintenance, including configuration baseline checks, license and account lifecycle tasks, connector and certificate checks, and application of approved security, retention, and data protection settings.
Respond to monitoring alerts and service notifications and keep platforms current with vendor-announced changes.
Resolve intermediate support issues involving access, sharing, synchronization, mail flow, storage, and collaboration services.
Manage assigned work through ServiceNow, maintain accurate troubleshooting records, and provide timely customer updates.
Escalate architectural, security, and platform-wide issues to the Senior Productivity Platforms Engineer with complete technical context.
Implement approved changes, standard implementations, and configuration updates designed by the Senior Productivity Platforms Engineer, including pilot testing, phased enablement, migration tasks, and identity, single sign-on, and provisioning configuration.
Follow approved change management procedures and prepare implementation records.
Maintain runbooks, configuration records, and knowledge articles for both platforms, and produce recurring operational reports on service health, licensing, and usage.
Provide technical content and technical review to Technology Adoption and Training for user communications, training, and adoption materials.
Develop and maintain scripts and workflow automation for routine operational tasks using approved tools and patterns; identify repetitive tasks that can be standardized or automated.
Participate in peer training and cross-training, maintain current skills in Microsoft 365, Google Workspace, automation, and productivity technologies, and perform other duties as assigned.