Google Store Lead

Acosta•Edmonton, AB

3d•Onsite

About The Position

Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea. As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action — whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

Requirements

Excellent interpersonal, leadership, and coaching skills
Ability to create a work environment where motivated people can excel
Ability to oversee floor experience and act as floor leader
Ability to own consumer coordination and welcome process
Ability to support team and assist with consumer interactions and transactions
Ability to coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance
Ability to inspire and engage associates by motivating team to succeed
Ability to promote passion, pride and commitment
Ability to lead by example and serve as a resource for product knowledge
Ability to develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
Ability to coach to all competences (Kornferry) to ensure consistency of expectations within location
Ability to improve associate engagement through appropriate behaviors and actions
Ability to observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
Ability to quickly resolve any fraud issues communicated by security; may involve working with security or finance teams
Ability to partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
Ability to actively inspect post-launch and drive improved results with best practices
Ability to inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
Ability to report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
Ability to coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling
Ability to be responsible for activity in space at all times
Ability to employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.

Responsibilities

Fully accountable for execution of sales initiatives
Fully accountable for execution of consumer experience initiatives
Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent interpersonal, leadership, and coaching skills
Create a work environment where motivated people can excel, exceeding daily ownership goals
Oversee floor experience - act as floor leader to ensure consumers receive a radically helpful experience
Own consumer coordination and welcome process
Support team and assist with consumer interactions and transactions
Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance
Inspire and engage associates by motivating team to succeed
Promote passion, pride and commitment
Lead by example and serve as a resource for product knowledge
Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
Coach to all competences (Kornferry) to ensure consistency of expectations within location
Improve associate engagement through appropriate behaviors and actions
Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
Quickly resolve any fraud issues communicated by security; may involve working with security or finance teams
Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
Actively inspect post-launch and drive improved results with best practices
Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling
Responsible for activity in space at all times
Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.