Google Services Administrator Hybrid
About The Position
The Google Services Administrator provides technical leadership on best practices and innovation in the use of Google Cloud products and Google Workspace enterprise-wide services at the Minnesota Historical Society (MNHS). The role is responsible for day-to-day Google Workspace operations, including user roles and permissions, device management, and troubleshooting. It partners with information technology teams, organization-wide team members, and business unit users to support and expand the use of Google Workspace capabilities. The administrator is the main contact for Google administration and a point of escalation for support issues. This primary enterprise system administrator manages MNHS’s Google Workspace domains, which serve more than 400 staff, volunteers, and interns. The work includes leading custom-solution rollouts, documenting system procedures, managing email retention to meet legal records policies, escalating issues to Google Support, and managing the publishing and revocation of applications and form extensions.
Requirements
- Associate degree or equivalent experience in the technology field.
- Five years of experience in a role providing technical support.
- Three years of IT experience in Google Cloud solutions design, with at least three of these services: Gmail, Google Groups, Data Migration, Security, Networking, Databases, and Management.
- Completed professional development coursework through Google certification programs.
- Hands-on experience and certificates on the product.
- Ability to use appropriate tools for day-to-day administrative tasks, troubleshooting, root cause analysis, and service restoration.
- Demonstrated constructive use of creativity and systems thinking.
- Foundational understanding of security systems and applications.
Nice To Haves
- Five years of IT experience in Google Cloud solutions design, with at least six of these services: Gmail, Google Groups, Data Migration, Security, Networking, Databases, and Management.
- Three Google Certifications; examples include Managing G Suite, G Suite Administrator Fundamentals, G Suite Mail Management, G Suite Security, and GCP Fundamentals: Core Infrastructure.
- Experience in at least two scripting or programming languages, such as JavaScript, Bash, or Python.
- Google Cloud Professional Collaboration Engineer certification, or ability to obtain it within 90 days after hiring.
Responsibilities
- Lead and facilitate enterprise-wide rollouts of custom solutions that integrate G Suite functionality and work productivity.
- Collaborate with technical and functional teams to document and support business rules and system operating procedures for the Google platform.
- Serve as the main point of contact for Google administration, support issues, and incidents.
- Oversee email retention activities to comply with legal records retention policies.
- Escalate support issues to Google Support, follow up, and resolve them promptly.
- Administer and manage the publishing and revocation of applications and form extensions.
- Manage day-to-day Google Workspace operations, including user roles and permissions, device management, and troubleshooting.
Benefits
- Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution.
- Generous vacation and sick time accruals.
- Additional paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
