Sales Administrator - Hybrid

BATHING BRANDS • Wheeling, IL

5h • Hybrid

About The Position

Bathing Brands is a well-established, growing organization in the steam, sauna, and bathing space. The Sales Administrator supports the sales process from order entry through fulfillment and coordinates between Sales, Operations, and customers to ensure orders are accurate, timely, and clearly communicated. The role suits a detail-oriented, organized person who is comfortable working with internal teams and external customers to resolve questions and keep orders moving. This is a hybrid position requiring regular on-site presence, with the option for remote work.

Requirements

• Strong attention to detail and ability to manage multiple orders simultaneously.
• Clear written and verbal communication skills.
• Customer-service mindset and ability to handle inquiries calmly and professionally.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Ability to work cross-functionally with Sales, Operations, and Finance teams.
• Strong organizational and time-management skills.

Nice To Haves

• Previous experience in sales administration, order entry, order expediting, or customer service.
• Experience working with ERP or CRM systems.
• Experience in a manufacturing, distribution, or logistics environment.

Responsibilities

• Process and manage customer sales orders, ensuring the accuracy of pricing, quantities, and delivery details.
• Coordinate orders from receipt through shipment with Sales, Production, and Shipping teams.
• Monitor order status and proactively identify potential delays or issues.
• Expedite orders as needed to meet customer expectations and business priorities.
• Act as a primary contact for customer order-related questions, updates, and documentation.
• Communicate order confirmations, status updates, and changes clearly and professionally.
• Resolve order discrepancies, shipping issues, and billing questions with internal teams.
• Maintain professionalism and responsiveness in customer interactions.
• Maintain accurate order records in internal ERP/CRM systems.
• Prepare and distribute order confirmations, invoices, and related documentation.
• Assist with reporting on orders, shipments, and sales activity.
• Support the Sales team with administrative tasks as needed.

Benefits

• Company-subsidized medical, dental, and vision insurance.
• Company-paid life insurance, with voluntary disability and supplemental coverage options.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) and paid company holidays.
• Community Day for volunteer service.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed