Golf Service Manager

Evermore Orlando Resort • Lake Buena Vista, FL

19h • Onsite

About The Position

Evermore Orlando Resort is redefining the Orlando vacation experience. Spanning 1,100 acres and located near Walt Disney World®, Evermore offers a unique blend of spacious, upscale vacation homes, flats, and villas, complemented by the luxurious Conrad hotel. We are seeking trailblazing Team Members to reimagine the vacation experience for each guest, allowing them to create their own adventure by combining the comforts of home rentals with world-class resort amenities and services. Evermore is an "ultimate game changer" in Orlando, providing a paradise for guests on their days between theme park visits. It features Orlando's first and only beach paradise, Evermore Bay, with an 8-acre crystal-clear lagoon, zero-entry swim zones, beach bars, private cabanas, firepits, and 20 acres of white sand. Dining options include beachside bars, a vibrant food hall, and rooftop dining with firework views. Recreational activities include two Jack Nicklaus championship golf courses, water sports, a family water slide, rope swing, pickleball, bocce ball, and volleyball. We invite individuals excited to help guests reimagine their Orlando vacation to join our energetic team and bring Evermore Orlando Resort to life.

Requirements

• College degree and/or equivalent work experience preferred
• PGA Member or Associate preferred
• Minimum of 2 years of experience in golf sales, resort sales, conference service, golf operations, or general sales background required.
• Experience using electronic tee sheets, property management systems, and specifically Sales Force (Delphi) preferred
• Proficient with Microsoft Office and Google software offerings
• Attention to detail is a must
• Excellent communication and interpersonal skills
• Must be highly organized and able to perform multiple tasks in a fast-paced work environment
• High-energy self-starter with outgoing personality who can work independently, within set parameters, with minimal supervision.
• Proficient in golf ability as well as understanding of the etiquette, play, and standards of the game and is comfortable playing with and in front of clients.
• Outstanding mathematical capabilities
• Problem solving and critical thinking
• Inspired to always represent Evermore brand values and standards inside and outside the boundaries of the resort and in our community.
• Proficient in reading safety procedures and operating guidelines/instructions in English.
• Sees the extra mile as their starting point in each and every interaction.
• Ability to foster relationships with teammates, potential clients, resort guests, and community leaders.
• Comfortable with starting and maintaining conversations with guests and teammates.
• Maintain the resort’s integrity and prestige by complying with all golf, sales, and operational standards, policies, procedures, manuals, and given instructions.

Responsibilities

• Take responsibility for the success of the group from turnover through departure.
• Fully understand the terms conveyed in contractual agreements.
• Respond to any guests’ communications within 24 hours of receipt.
• Upsell additional revenue streams beyond the scope of the group contract.
• Maintain contacts and correspondence with group leaders in Sales Force (Delphi) software.
• Act as the group's single liaison to the resort.
• Acquire the group's rooming list and pairings according to the terms of the contract.
• Work closely with the reservations team to assure that contracted accommodations have been secured prior to arrival.
• Collect initial deposits and final balances as stated within the executed contract.
• Confirm all information regarding groups on resumes and banquet event orders (BEO’s), amenity forms, and other interdepartmental communications.
• Communicate pertinent information to other departments through verbal and written communication.
• Work hand-in-hand with the Director of Golf & Sports Sales, Golf Sales Manager, Director of Golf, and Golf Operations team to ensure the highest quality experience for guests.
• Work directly with the accounting team to ensure proper billing and revenue receipts in a timely manner.
• Create and maintain mutually beneficial relationships with the Conrad Orlando and Hyatt Regency Grand Cypress sales teams.
• Maintain a working knowledge of the comp set, including their strengths and weaknesses, how to competitively sell against them, and understanding the threat they may pose to the resort.
• Be able to conduct site-visits that will secure business at a high proficiency level.
• Update and maintain client files and notes, including contracts, booking patterns, accommodations, pairings, F&B requests, merchandise requests, and any other pertinent information on golf or other revenue areas.
• Be fully versed on the scope and breadth of the resort and able to effectively communicate the Evermore story in any situation.
• Provide management oversight in Golf Operations in the absence of the Director of Golf and/or Head Golf Professional.

Benefits

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability
• Affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
• 401K with employer match
• Robust paid time off policy
• Parental and grandparent leave
• Family and pet bereavement leave
• Unique policies in support of our team and significant relationships in their lives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees