Golf Pro Shop Associate - P/T

City of Boca Raton•Boca Raton Golf & Racquet Club, FL

19h•Onsite

About The Position

Provides friendly and efficient customer service while supporting the daily operations of the golf course pro shop. Assists golfers and visitors with purchases, reservations, and general information, while performing clerical and administrative tasks to help keep the pro shop organized and running smoothly. Works collaboratively with staff and interacts regularly with the public to ensure a positive experience for all guests. Work is performed under regular supervision.

Requirements

Basic customer service principles and best practices to create a welcoming experience for all guests
Golf course operations, merchandise, and basic rules of golf to provide accurate guidance to customers
Clerical and administrative functions, including handling reservations, processing sales, and maintaining records
Point-of-sale (POS) systems, cash handling procedures, and inventory management
Safety procedures and operational policies in recreational or retail settings
Interpersonal and communication techniques to interact effectively with golfers, visitors, and team members
Operating computers, POS systems, phones, and other standard office equipment accurately
Delivering customer service with friendliness, patience, and problem-solving
Organizing work areas, managing reservations, and tracking inventory
Managing time and balancing multiple tasks in a fast-paced environment
Responding calmly and courteously to guest inquiries or concerns
Greet, assist, and provide clear information to guests in a friendly and professional manner
Work cooperatively with supervisors and coworkers in a team-focused environment
Respond appropriately to customer concerns or requests and escalate issues when necessary
Maintain accuracy and attention to detail while performing clerical, cash handling, and administrative tasks
Adapt to changing situations, including special events or peak activity periods, while maintaining quality service
Handle multiple tasks efficiently while maintaining a professional demeanor during busy periods
Any combination of education and experience equivalent to graduation from high school.

Nice To Haves

Previous experience in customer service, retail, or hospitality, preferably in a golf course, recreational, or sports environment.
Familiarity with golf terminology, equipment, and course operations to assist guests effectively.
Experience using point-of-sale (POS) systems, reservation software, and basic office applications (e.g., Microsoft Office or Google Workspace).
Experience in organizing and maintaining merchandise displays or inventory in a retail setting.

Responsibilities

Greets golfers and visitors in a friendly, professional manner and provides helpful information about the golf course, pro shop merchandise, tee times, and facility services.
Assists customers with scheduling tee times, checking in for play, and answering questions to ensure a smooth and enjoyable experience.
Processes retail sales, rentals, and other transactions accurately while providing courteous service to all guests.
Communicates clearly with golfers regarding course policies, daily schedules, special events, and course conditions.
Supports the pro shop team by maintaining organized records, updating reservations, and completing routine clerical tasks.
Works cooperatively with supervisors and coworkers to ensure efficient daily operations and a welcoming environment.
Helps maintain the appearance and organization of the pro shop, including arranging merchandise, restocking items, and monitoring inventory levels.
Responds to customer concerns or requests in a respectful and timely manner, seeking guidance from supervisors when needed.
Shares relevant information with team members to support coordinated service and positive guest experiences.
Promotes a positive, customer-focused atmosphere that reflects the golf course’s commitment to quality service.
Coordinates player groups to maximize tee sheet efficiency while maintaining an enjoyable experience.
Explains course guidelines, pace-of-play expectations, and facility amenities so players understand how to enjoy the course responsibly.
Directs players to tees at appropriate times and monitors flow of play to maintain proper spacing.
Provides on-course assistance, resolves minor issues, and helps golfers navigate challenges during play.
Encourages proper golf etiquette and course care, including repairing ball marks, replacing divots, and observing course rules.
Assists in setting up and promoting special events, tournaments, or golf clinics.
Answers phones and responds to emails or online inquiries, providing accurate and courteous information.
Provides basic assistance with golf equipment rentals and explains proper use to customers.
Assists new or visiting golfers in understanding course layout, rules, and safety guidelines.
Participates in training or staff meetings to stay informed about promotions, policies, and procedures.
Provides occasional guidance or support to junior staff, interns, or volunteers.
Performs related duties as required.