Golf Operations Coordinator

RIVER CITY EQUIPMENT RENTAL & SALES INC•Franklin, TN

3d•Onsite

About The Position

Empower Rental Group is hiring a Golf Operations Coordinator at the Support Center! Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are adding a Golf Operations Coordinator to our Support Center team! The Golf Operations Coordinator serves as the primary operational support resource for the Director of Golf and is responsible for coordinating the day-to-day activities that support the Golf Division. This role acts as the central point of communication between customers, branches, fleet, service, logistics, and sales to ensure a seamless customer experience from quotes through equipment return. The Golf Operations Coordinator will manage customer quotations, reservations, contracts, equipment logistics, service coordination, fleet reporting, warranty administration, and operational follow-up while helping maximize fleet utilization and customer satisfaction. Success in this role requires exceptional organizational skills, strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Basic understanding of equipment, types, availability, and rental process.
Highly motivated operational professional that can operate within the guidelines assigned.
High energy with a strong understanding of the revenue stream is a must.
Exceptional communication, presentation and persuasion skills and positive professional attitude.
Detail orientation and accuracy is a must.
Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
Ability to manage various tasks simultaneously.
Excellent time management skills.
Exceptional verbal and written communication skills.
Possess decision-making, problem resolution and creative thinking skills.
Able to multi-task activities with shifting priorities.
Maintains a safe work environment.
Performs job functions safely at all times.
Participates in all safety meetings.
Communicates all concerns or violations to the appropriate manager(s) immediately.
Uses the proper Personal Protective Equipment when performing work duties.
Employee wears the proper shoes, glasses, gloves, ear protection, etc.
Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
Demonstrates behaviors always aligned with the Company’s Core Values.

Responsibilities

Respond to inbound leads and guide customers through the ERG Way or rental.
Expand our existing customer base by fostering relationships with current customers.
Achieve operational and revenue goals set by leadership; closely monitor reports and maximize fleet utilization as it pertains to financial performance and customer satisfaction.
Maintain and grow relationships to ensure that our customers receive a “best-in-business” sales, service, and support experience.
Keep Director of Golf informed regarding areas of concern or opportunity such as major projects, customers, equipment logistics, warranty issues, inventory or quotes, and operational effectiveness.
Coordinate and manage the customer experience workflow from beginning to end and enhance operational efficiency.
Partner closely with sales, branches, service, and customers to ensure seamless end-to-end execution from the quotes through the equipment return.
Ensure customer education by sharing the latest and greatest ERG has to offer.
Promptly respond to and resolve customer inquiries, requisitions, complaints, and general communications.
Develop new sales techniques and strategies to increase market share.
Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
Perform other related duties as assigned.