Golf Course General Manager

City of Englewood Colorado•Englewood, CO

3d•$96,624 - $144,936•Onsite

About The Position

Oversees all golf activities and facilities to ensure an outstanding customer experience that supports the department’s strategic priorities. Provides day-to-day leadership and delivers high-quality golf activities, services, programs and events within budget parameters. Directs long-range planning. Develops policies and procedures regarding tournaments, operations, and customer service. Manages capital projects including developing plans and bid specifications, selecting contractors, and contract administration.

Requirements

Bachelor’s Degree in Recreation Administration, Public Administration, Sports Management, Marketing, Golf Administration, or related field.
3 years’ experience in golf course leadership with at least 2 years of customer service supervisory experience.
CPR/AED Certification
Valid Colorado driver’s license and a clear or acceptable MVR.
General recreation programs knowledge
Supervisory techniques knowledge
Financial management and budgeting knowledge
Organizational development knowledge
Community resources knowledge
Strong computer skills needed to utilize recreation software program, Microsoft Office Suite or similar office software, and all applicable city software programs, budgeting software, including but not limited to time keeping, budgeting and purchasing systems.
Strong communication skills needed to coordinate and direct the activities of personnel.
Strong analytical skills needed to evaluate the functioning of the facility and programs.
Strong mechanical skills needed to coordinate work with skilled workers and vendors. Operate a variety of recreational equipment from integrated fitness technology to sound systems. Basic skills needed to make simple repairs and complete set-up for programs and events.
Strong project management skills needed to develop long-range plans and coordinate programs.
Strong general management skills needed for budget management, recommending and implementing policies and procedures. Supervision of multiple staff.
Strong mathematical skills needed to develop, manage, and supervise multiple budgets.

Responsibilities

Manages, develops, coordinates, and evaluates golf course activities, golf course grounds, services, programs and events at Broken Tee Golf Course.
Responsible for developing fee structures and budget. Monitors assigned budget areas.
Ensures staff compliance with all City-wide policies and procedures, including financial best practices.
Selects, hires, trains, schedules, motivates and evaluates supervisor staff. Develops facility and program staffing plans to ensure consistent positive guest experiences.
Oversees all facility repair and maintenance issues at the Broken Tee, including: coordinating custodial operations, landscaping, parking lots, repair and maintenance of facilities and building systems with appropriate city departments and outside vendors.
Follows procurement policies and procedures and monitors expenditures within budget parameters.
Responsible for facility security systems, including but not limited to secure access and egress, emergency systems, safety lighting, and security cameras. Ensures facility safety for guests and staff. Coordinates all property and liability incidents and insurance claims with Risk Management.
Stays informed of community and market trends in golf. Works collaboratively with marketing team to drive customer engagement and awareness to increase facility and program participation. Develops, implements and evaluates marketing plans and strategies.
Provides input as a member of the Parks, Recreation, Library, and Golf leadership team in facility planning, budgeting and capital projects. Acts as the division’s liaison to the city’s project management team.
Coordinates purchase, installation, and maintenance of all golf equipment. Oversees purchase, installation and maintenance of all furniture and fixtures for both public and staff use at each facility.
Oversees facility signage, display areas, paint, fixtures, flooring and lighting to ensure consistency with departmental and city brand standards.
Recommends and administers policies and procedures. Creates and maintains safety and security procedures for facilities and guests. Develops and oversees staff emergency response training and procedures.
Cultivates, fosters, and maintains effective working relationships with elected officials, boards and commissions, volunteers, schools, and community organizations to help identify and assess community needs. Responds promptly and positively to customer concerns, complaints and suggestions. Acts as staff liaison to committees and boards.
Participates in city-wide or cross-departmental teams, special events, task forces, or committees.
Performs other duties as assigned and required.