Golf Course Attendant

Pyramid Global Hospitality•Captiva, FL

4d•Onsite

About The Position

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

Requirements

High school diploma or equivalent preferred.
Background with working at a hotel/resort or related is preferred
Previous experience in the golf industry
Previous F&B experience, serving and/or bartending
Previous guest service experience preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Alcohol Awareness Certification (must comply with State regulations)
Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL
Food Handlers Certification (must comply with State regulations)
Fluent in English language, must be able to convey information and ideas clearly.
Confident with administrative duties, handling reservations, and confirmations in a timely manner.
Computer skills are a must, basic Microsoft Office functions such as Word and Excel programs along with email communication.
Confidence to handle confidential information and utilize for transactions for payment utilizing POS system.
Attention to detail and the ability to handle multiple tasks during the work shift.
Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Friendly and service oriented.
High level of commitment to guest service and constant improvement of guest service satisfaction.
Works well in stressful, high-pressure situations – fast paced environment.
Must maintain composure and objectivity under pressure.
Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
Ability to work independently and as a leader of a team.

Responsibilities

Responsible for the tee time reservations, opening and closing of clubhouse, checking in golfers, merchandise sales, assisting with F&B operation, cleanliness and upkeep of all aspects of operation, and accurate accounting of all transactions in golf clubhouse.
Assist golf operation day-to-day requirements as provided by the Golf Operations Manager.
Present a professional image to all owners and guests.
Know the fundamentals of the game of golf.
Answer phones and assist with tee times according to standards.
Perform cleaning, maintenance, and minor repair of golf carts while maintaining clean and organized storage lot.
Assist with the cleanliness requirements of all areas including inside and out of The Clutch Clubhouse, the Golf Course, and the golf carts and golf clubs available for guest use.
Assist Golf Course Maintenance Staff in overseeing golf course operations set-up.
Upkeep of equipment and maintenance logs along with following SOPs to standardize golf program to company’s standards.
Build and maintain strong relationships with guests and owners to ensure repeat business.
Effectively communicate safety protocols for guests.
Be able to address concerns or issues that may arise during the workday.
Inform Golf Operations Manager of any inventory shortage in the clubhouse.
Assist with Food & Beverage operation including operation of the beverage cart/operation on the golf course including all set up and clean up requirements.
Assist with Food & Beverage operation including operation inside The Clutch Clubhouse including all set up and clean up requirements.
Sales participation of retail and merchandise items within the clubhouse.
Must be able to learn and operate all required point-of-sale systems.
Develop and maintain accurate records of all transactions, contracts, and confidential customer information.
Promote golf tournament participation along with smaller events conducted with other departments.
Coordinate with other departments to ensure smooth operations and efficient service delivery.
Directly communicate with the Golf Operations Manager on any operational issues as they arise.