Gold Country Hotel Front Desk
Maverick NV LLC•Elko, NV
•Onsite
About The Position
The Gold Country Hotel Front Desk performs a variety of duties for guests of the hotel. This role involves operating the PBX system to answer and transfer incoming calls, managing reservations and cancellations, registering guests, assigning rooms, issuing room keys, computing bills, and collecting payments. The Front Desk agent is also responsible for answering all guest inquiries to the best of their ability.
Requirements
- Must possess excellent customer service skills.
- Be able to read, write and typing skills.
- Must be able to multitask.
- Must be 21 years or older and obtain a Nevada Gaming license.
- AML Training
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
- Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
- Punctuality and regular and reliable attendance.
- Honesty and Integrity
Responsibilities
- Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
- Check guests in/out of hotel.
- Issue room keys and collect payment for room.
- Responsible for shift paperwork and Front Desk bank.
- Assist guests with any questions and address concerns.
- Use PBX Phone System.
- Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.
- Answer all incoming calls and transfer to the correct departments.
- Enter reservations and cancellations as requested by guests.
- Set up wake up calls for guests.
- Performs related and/or other duties as required.
- Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s.
- Set/Reset Pin numbers for Player club card accounts.
Benefits
- Paid Time Off
- Flexible schedules
- Medical, Vision, and Dental insurance
- Short-Term/Long-term Disability Insurance
- Education Reimbursement up to $5,250 annually
- 401k plan
- Employee meal discount program
- Housing options available after 90 days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
