Go to Market Manager, Oversight and Ecosystem Integration

Payments Canada•Toronto, ON

20h•CA$105,750 - CA$176,250•Hybrid

About The Position

The Go to Market Manager, Oversight and Ecosystem Integration is responsible for driving the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing Payments Canada initiatives. The payment infrastructure underpins the Canadian financial system and economy, enabling financial institution participants to clear and settle transactions safely and efficiently. Through these participant institutions, end-users ultimately gain access to fast, secure payment capabilities. To make this network functional and scalable, Payments Canada utilizes a broader ecosystem of external enablers, including technology platforms, fraud service providers, and cross-border networks. Reporting directly to the Director, Product Enablement: Governance and Go To Market Oversight, the incumbent is responsible for the operational execution, day-to-day governance, and pricing, process management and metrics of the Ecosystem Partnership Development framework and program. Operating within the Product Team, this is a delivery-focused, product-led ecosystem enablement and framework execution role centered on the process, documentation, legal and communication constructs are in place, and tracking required to ensure ecosystem readiness and execution. The position coordinates closely with internal relationship leads and external ecosystem entities, streamlining discussions and tracking business model progress to support overall system utility. As an internal enablement and execution function, this role focuses oversight of all GTM activities ensuring alignment, coordination, and compliance across all pillars and activities. Moreover, focus on ecosystem readiness, framework and program execution and delivery. The scope does not encompass external business development, public relations, policy lobbying, or corporate member governance, which remain the distinct mandates of the Communications, Government Relations, and Industry Relations teams.

Requirements

Minimum of seven (7) years of experience as a Go to Market (GTM) Manager, Product Program Manager, Project Manager, or Operations/Governance Analyst within a complex financial services or technology environment.
Minimum of five (5) years of leadership or supervisory experience, with a proven ability to mentor direct reports, manage multi-stakeholder workflows, and drive cross-functional operational alignment.
Strong strategic understanding of corporate structures, ecosystem dynamics, and business model translation within highly regulated core financial infrastructures.
Comfort working with metrics and performance tracking datasets; ability to interpret, synthesize, and leverage programmatic KPIs to monitor and drive market readiness goals.
Exceptional oral and written communication skills, with a demonstrated ability to transform complex technical data, vendor tracking metrics, and vertical updates into concise, polished summaries suitable for senior leadership and management review.
Solid understanding of payment system flows, multi-tiered clearing mechanics, and the relationship between core network participants (PSPs, Credit Unions, Banks) and technical connection providers.
Bilingualism is considered an asset.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

Responsibilities

Manage the day-to-day governance, documentation, and process administration of the Ecosystem Partnership Development framework to formalize activities across the program workstream.
Actively track internal relationship lead accountabilities to ensure role clarity and maintain operational consistency across all participating organizational teams and ecosystem verticals.
Establish and maintain centralized tracking mechanisms for targeted priority discussions to ensure clear corporate visibility and actively prevent overlapping or redundant workstreams across business units.
Establish and maintain contractual requirements, pricing and fees, collection of fees.
Establish and maintain ongoing monitoring for compliance to contractual obligations, brand standards, policies, and rules, as appropriate.
Coordinate operational tracking and alignment across the five defined initial ecosystem categories: Connection Service Providers, Fraud & Financial Crime Service Providers, Channel Consulting Providers, Technology Platform Providers, and Cross-Border Schemes & Providers.
Coordinate GTM operational tracking and alignment across departments (Industry Relations, Government Relations, Marketing Communications).
Support internal relationship owners in structuring, documenting, and guiding their targeted priority engagements with major industry anchors and platform vendors.
Ensure third-party solutions, competitive services, and systemic fraud requirements are systematically logged, organized, and documented against broader product delivery timelines and program schedules.
Collaborate closely with internal product, relationship, and delivery owners to channel organic team enthusiasm and new business models into structured, actionable workstreams.
Provide direct supervision, guidance, objective setting, and performance leadership to the (Senior) Analyst(s) reporting directly to this position.
Respect and maintain clear organizational boundaries by identifying and routing distinct policy, Rules, public relations, and corporate governance matters directly to their respective internal teams.
Manage the structural definition, aggregation, and ongoing tracking of strategic key performance indicators (KPIs) to measure the eventual success of the ecosystem program.
Supervise the end-to-end collection of progress data to assemble regular, formal status updates and operational progress reports for the Director and relevant business leads.
Translate complex technical and relationship progress updates from multiple verticals into clear, concise executive-level dashboards designed to track overall system utility and operational readiness.
Develop, implement, and maintain a divisional strategy in line with the organizational strategy, designed to enhance or reliably sustain existing services over the longer term, and to proactively identify opportunities for new or amended services.
Provide strong leadership to the divisional team, ensuring the necessary tools and support are in place to enable the team to be successful.
Monitor and measure performance of divisional goals against Payments Canada’s strategic goals, as well as plans in support of the corporate scorecard.
Attract and retain professionals with the skill sets and competencies needed to deliver Payments Canada’s strategic priorities.
Responsible and accountable for all aspects of the talent management cycle (i.e., workforce planning, recruitment, performance management, staff development, succession) for the team, including developing group and individual development plans for team members to support a culture of continuous learning and development.
Provide leadership to the team through the creation of a compelling vision and ensure that the necessary tools and support are in place to enable the team to succeed.
Champion Payments Canada’s culture, both internally and externally.
Establish and operate within budget and ensure compliance with budgetary and financial administration requirements.
Encourage an open and energetic working environment and, by example, demonstrate that the team supports the entire organization to meet internal/external objectives.
Other duties as required.

Benefits

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible)
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.