South County GO TEAM Liaison

FAMILY SERVICE OF RHODE ISLAND INC•Providence, RI

1d•$22 - $27•Onsite

About The Position

The South County GO TEAM® Liaison provides on-scene crisis intervention, emergency screening and triage, information, emotional and language support, and referrals in collaboration with law enforcement for individuals and families exposed to crime, victimization, and trauma. The liaison follows up with victims and families to connect them with criminal justice support, trauma treatment, basic needs assistance, treatment, and government benefits. The position maintains an assigned presence at the South Kingstown, Richmond, and Narragansett Police Departments, responds to incidents and schools in assigned communities, and may respond to New Shoreham during critical incidents. The liaison collaborates with law enforcement, schools, hospitals, DCYF, and other community partners; supports victims through relevant law enforcement and legal processes; and contributes to training, community events, documentation, and program administration. Services must be culturally responsive and inclusive, with sensitive information handled confidentially and in accordance with applicable laws and FSRI policies. This role works across police departments and community-based locations and may involve active incidents, stressful settings, and people experiencing acute distress. The position is full-time, day shift, located in Providence, Rhode Island, with negligible travel percentage listed and a salary range of $22.00–$27.35 per hour. Bilingual/ASL skills receive additional compensation of 6% above base pay, and multilingual skills receive 8% above base pay.

Requirements

Bachelor’s degree in social work, counseling, criminal justice, or a related field is preferred.
Demonstrated skills in crisis management, crisis intervention, and de-escalation.
Excellent verbal and written communication and interpersonal skills, with the ability to establish rapport with individuals and families experiencing crisis.
Valid driver’s license, reliable transportation, and proof of current automobile insurance.
Ability to use a computer, the internet, and documentation software.
Ability to work independently, take initiative, and collaborate effectively as part of a team.
Ability to travel among community locations and office sites, including using walkways, stairs, and/or elevators.
Ability to lift up to 20 pounds.
Ability to communicate effectively verbally and in writing and perform duties in varied settings, including stressful environments or situations involving acute distress.

Nice To Haves

Experience working with law enforcement is strongly preferred.
Candidates residing in Washington County, Rhode Island, are preferred to support timely community-based responses.
English/Spanish verbal and written bilingual skills are highly preferred.
Knowledge of local community and Rhode Island victim services, trauma-informed care, behavioral health, and community-based service systems is highly preferred.
Prior experience working with victims of crime and individuals, children, and families affected by trauma is highly preferred.
Bilingual/ASL skills receive an additional 6% above base pay; multilingual skills receive an additional 8% above base pay.

Responsibilities

Provide culturally responsive and inclusive crisis intervention, emergency triage, screening, and assessment for victims of crime and people affected by trauma, in collaboration with law enforcement.
Respond to incidents involving children and youth exposed to trauma and individuals or families affected by crime or victimization.
Provide emotional support, trauma-related psychoeducation, and information about available services and resources.
Help victims and families develop individualized safety plans and identify immediate and ongoing needs.
Accompany victims, as appropriate and requested, to law enforcement interactions, forensic interviews, legal proceedings, and related appointments or processes.
Provide follow-up services and referrals for recovery, safety, trauma treatment, victim services, basic needs assistance, and government benefits.
Maintain an assigned presence at South Kingstown, Richmond, and Narragansett Police Departments; participate in ridealongs as permitted; and respond promptly to victims in assigned communities.
Respond to New Shoreham as needed during critical incidents and provide coverage to other GO TEAM® partnerships when requested by the program manager or victim service director.
Respond to schools in assigned communities and collaborate with School Resource Officers and school personnel on student safety, well-being, and support needs.
Collaborate with community partners, including DCYF, schools, and hospitals, to meet individual and family needs.
Maintain confidentiality and handle sensitive information according to applicable federal and state laws, including HIPAA where applicable, and FSRI policies and procedures.
Collect, enter, and maintain demographic, service, and outcome data required by funders, law enforcement, and grant proposals.
Complete professional and administrative documentation and forms in accordance with agency standards and deadlines.
Assist with developing and delivering training for law enforcement personnel and community stakeholders on trauma, behavioral health crisis response, victim support, and police-community service partnerships.
Represent FSRI and its law enforcement partners at community events, conferences, and presentations.
Attend police department meetings, functions, and training as requested; attend Healing Department and Victim Services team meetings as scheduled.
Participate in at least one FSRI agency-wide committee, scheduled supervision, and professional development aligned with position responsibilities and professional goals.