GM, SSO Americas
About The Position
At Tektronix, we empower engineers to solve the world’s toughest technology challenges with precision measurement solutions that fuel innovation. From next-generation semiconductors to wireless, aerospace, and quantum technologies, our test and measurement solutions enable engineers to design, build, and launch tomorrow’s innovations with confidence. We support engineers from the first spark to final signal—transforming curiosity into confidence with trusted tools that deliver precision, clarity, and reliability. For 80 years, we’ve set the standard in test and measurement—and we’re just getting started. As a Ralliant company, Tektronix is backed by a culture rooted in solving problems, learning by doing, and winning as one team. We believe in unlocking growth for our customers, our people, and our shareholders. That means empowering diverse voices, supporting whole-person wellbeing, and creating a workplace where curiosity and ownership drive impact—together. Position Summary This is a high-impact General Manager role leading our services business across the Americas, representing a significant portion of the overall Service Solutions Organization. You will lead an organization of ~400 employees across the U.S., Mexico, and Canada, with full P&L accountability for performance, growth, and transformation. Reporting to the Vice President & General Manager, Service Solutions Organization, this leader owns the end-to-end performance of the Americas services business, including operations, commercial outcomes, and customer experience. This role is focused on strengthening and evolving a complex service organization, enhancing customer experience, and advancing a scalable, lifecycle-driven services model. Success requires a leader who can operate at both the strategic and execution levels—setting direction while driving aligned execution across a distributed, multi-site organization.
Requirements
- Proven experience owning and operating a full P&L with accountability for both revenue growth and operational delivery
- Strong commercial acumen with the ability to translate customer needs into scalable service offerings
- Deep experience leading complex, multi-site service operations, including field service organizations
- Demonstrated success leading transformation in evolving, performance-driven environments
- Experience working within a continuous improvement–driven organization, with a track record of applying structured problem solving and process improvement to drive results
- Proven ability to lead leaders and drive alignment across functions in a matrixed organization
- Strong executive presence, communication skills, and emotional intelligence
- Track record of building high-performing teams and developing organizational capability
- Willingness to travel up to 50% of the time.
Nice To Haves
- Experience in industrial, test & measurement, or technical service environments preferred
Responsibilities
- Own full P&L accountability, including revenue growth, service attach, pricing, and operational delivery
- Lead the continued evolution of the services business into a lifecycle-driven services model
- Strengthen service delivery performance, enhancing customer experience and retention
- Lead a complex, multi-site service operation, including laboratory and field service teams, ensuring consistent, high-quality execution at scale
- Lead and align senior leaders across operations, field service, sales, customer experience, and business systems
- Build organizational capability by developing talent, strengthening accountability, and elevating leadership effectiveness
- Strengthen and optimize Authorized Service Provider networks to improve customer proximity and responsiveness
- Partner cross-functionally to align commercial strategy, customer needs, and operational execution
- Drive continuous improvement through disciplined problem solving, standard work, and data-driven decision making
- Lead through change by simplifying complexity and driving clear, aligned execution
Benefits
- This position is also eligible for bonus and equity as part of the total compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
