(USA) GM Coach (Non-Complex) - WM
About The Position
The GM Coach leads and develops teams while overseeing store-area operations, customer service, financial performance, merchandising, inventory flow, and compliance. The role coaches associates through training, store tours, feedback, and clear communication about operations, business initiatives, merchandising, and company direction. It supports company change efforts and promotes effective business solutions. The GM Coach models exceptional customer service and leads customer-service initiatives, resolves customer concerns, and develops action plans to address deficiencies and improve the customer experience. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory processes, and works to meet sales and profit goals while mitigating shrink. The position supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. It builds relationships with stakeholders, coordinates business activities and initiatives, measures progress, identifies improvement opportunities, and ensures compliance with company policies and procedures. The role is expected to uphold Walmart’s values, foster belonging, act with integrity, serve customers and members, and drive continuous improvement.
Requirements
- Meet one of the following education and experience combinations: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, develop, and provide feedback to teams and associates through store tours, coaching, and active listening.
- Communicate store operations, business initiatives, merchandising priorities, company direction, expectations, and objectives to associates.
- Support and lead company change efforts and guide teams in implementing business solutions.
- Model and promote customer service standards and initiatives, resolve customer needs and complaints, and improve the customer experience.
- Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and support staffing needs and associate development.
- Build relationships with stakeholders and coordinate job-related activities and initiatives to meet customer and business needs.
- Set goals, build accountability, measure progress, and identify and address opportunities for improvement.
- Ensure compliance with company policies and procedures and provide guidance on their application.
- Promote a workplace culture of belonging, integrity, learning, customer focus, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
