(USA) GM Coach (Non-Complex) - WM
About The Position
The GM Coach (Non-Complex) leads and develops store teams, supports customer service, and drives the financial performance and sales of a designated store area. The role teaches and trains associates, provides feedback, communicates store operations and company initiatives, and leads change. It models Walmart’s One Best Way service standards and supports efforts to resolve customer issues and improve the customer experience. The position oversees business-area operations, including budgeting and expense control, merchandise presentation, seasonal transitions, inventory flow, and shrink mitigation. It hires, trains, mentors, assigns duties to, and recognizes associates while setting clear expectations and fostering a culture of belonging. The role also coordinates assignments with key stakeholders, measures progress toward goals, identifies improvement opportunities, and ensures compliance with company policies, values, and standards of ethics and integrity.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; tour stores and provide associates with feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
- Model exceptional customer service and the One Best Way service model; support customer service initiatives and resolve customer needs, complaints, and issues.
- Develop and implement action plans to correct deficiencies and improve the customer experience.
- Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and managing budgeting, forecasting, and expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and develop qualified associates to meet staffing needs.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.
- Promote a workplace of belonging, build trusting relationships, empower and develop talent, and support continuous learning and improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards, including annual or quarterly bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
