(USA) GM Coach (Non-Complex) - WM, Management
About The Position
The GM Coach leads and develops teams in a designated store area, supporting store operations, merchandising, customer service, and company initiatives. The role involves teaching and training associates, listening to and coaching them, touring stores to provide feedback, communicating business objectives, and guiding teams through change. The GM Coach models exceptional customer service and ensures customer concerns are resolved, service deficiencies are addressed, and process improvements support a high-quality customer experience. The position is accountable for the financial performance and sales of the designated area. This includes reviewing profit and loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, managing operational processes, and developing action plans to reduce shrink and meet sales and profit goals. The GM Coach hires, trains, mentors, assigns duties to, and recognizes associates; sets expectations; supports staffing needs; and promotes an inclusive workplace where associates can thrive. The role coordinates work with key stakeholders, supports plans and initiatives that meet customer and business needs, sets and communicates goals, measures progress, identifies opportunities for improvement, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures, supports Walmart's mission, values, ethics, and integrity standards, and provides guidance on business processes and practices. The role also models Walmart's values of respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- At facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, develop, and coach associates through store tours, feedback, active listening, and clear communication of business objectives.
- Communicate and collaborate with associates at all levels about store operations, technology, merchandising, business initiatives, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model customer service standards and support customer service initiatives, including community and outreach programs.
- Resolve customer needs, complaints, and issues; create action plans to correct service deficiencies and improve the customer experience.
- Drive sales and financial performance for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to reduce shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and support staffing needs.
- Promote a workplace culture of belonging and help associates thrive and perform.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives that meet customer and business needs.
- Set and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
- Ensure compliance with company policies and procedures; support the company mission, values, ethics, and integrity standards, including the Open Door Policy.
- Model respect for individuals, integrity, customer service, and excellence; support continuous improvement and adoption of new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, based on job classification and length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
