Global Workplace Svcs Sr Analyst

PepsiCo•Plano, TX

3d•Onsite

About The Position

This role is the onsite Plano Based Executive Support Technician. This role requires a deep level of technical and business expertise along with executive level customer service skill set. The individual must be able to balance business requirements with IT standards, acting quickly to support the most Senior Level executives in the Company. The person needs to be able to navigate PepsiCo business and technology processes effectively and efficiently.

Requirements

Minimum 5+ years IT support experience at a company of similar size and complexity as PepsiCo.
Minimum 2+ years supporting Executives.
Highly proficient with complete Microsoft tools suite.
Deep knowledge of configuring and supporting iOS mobile devices.
Strong IT troubleshooting skills.
Advanced understanding of laptop/desktop hardware support.
Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.
Highly motivated individual who is organizationally savvy and possesses a strong executive presence.
Ability to coordinate and direct activities across multiple teams.
Strong team/project management abilities.
A strong leader with experience bringing others along.
Provide leadership presence among all levels within the organization.
Excellent communication both written and verbal including technical writing experience.
Ability to work well in a fast-paced environment, effectively multitask, and make quick & confident decisions.
Be empowered to make quick decisions.
Effectively work directly with all levels of associates handling all IT Operational requirements.
Must be Org Savvy and possess executive presence.
Be empowered to make quick and confident decisions.
Lead and influence both business and IT teams with no reporting lines.

Nice To Haves

College Degree or Technical certifications preferred.

Responsibilities

Ensure proactive IT assistance for the most critical executives within PepsiCo.
Execute testing and implementation of all new technology utilized by Executives and their Admins.
Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
Establish trust with customer base and maintain confidentiality.
Executive Support technician responsible for ensuring pretesting and meeting support of all web conferencing software used by Executives.
Guide users through IT processes, applications, and end-user tools.
15% travel for meeting services support offsite supporting executive user base and meeting services with IT support.