Global Workplace Accessibility and Inclusion (WAI) Program Manager

JLL•Arlington, VA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As the Global Workplace Accessibility and Inclusion (WAI) Program Manager at JLL, you will serve as the single-threaded coordinator for Workplace Accessibility and Inclusion Programs within GREF's Environmental, Health & Safety and Impact (EHSI) function. You will be an experienced program manager with a background in workplace accessibility, facilities management, or inclusive design. You will partner with the WAI Sr. Program Manager and cross-functional teams, including GREF Operations, Moves Adds Changes (MAC), Occupancy Planning, Design Engineering & Sustainability (DSE), EHS, Meeting & Events, and People eXperiences and Technology (PxT), to drive WAI deliverables, including accessibility audits, design reviews, and workplace improvement initiatives across WAI's four workstreams: Standards integration, existing spaces adaptation, accommodation optimization, and Together at Amazon initiative with PxT. You will develop, maintain, and socialize WAI program documentation, policies, standards, and tooling across focus areas: physical accessibility, universal design, assistive technology, and inclusive workplace programs. You will facilitate GREF-led accommodation delivery processes in line with SLAs across current (U.S.) and emerging (Rest of the World) geographical locations while building and maintaining an internal tracker for WAI's operational planning, budget tracking, and program agenda year-over-year. What your day-to-day will look like: Serve as single-threaded coordinator for Workplace Accessibility and Inclusion (WAI) Programs within GREF's Environmental, Health & Safety and Impact (EHSI) function Partner with the WAI Sr. Program Manager and cross-functional teams including GREF Operations, Moves Adds Changes (MAC), Occupancy Planning, Design Engineering & Sustainability (DSE), EHS, Meeting & Events, and People eXperiences and Technology (PxT) to drive WAI deliverables Drive accessibility audits, design reviews, and workplace improvement initiatives across WAI's four workstreams: Standards integration, existing spaces adaptation, accommodation optimization, and Together at Amazon initiative with PxT Develop, maintain, and socialize WAI program documentation, policies, standards, and tooling across focus areas: physical accessibility, universal design, assistive technology, and inclusive workplace programs Facilitate GREF-led accommodation delivery processes in line with SLAs across current (U.S.) and emerging (Rest of the World) geographical locations Build and maintain an internal tracker for WAI's operational planning, budget tracking, and program agenda year-over-year Schedule, facilitate, and document regular team meetings, working sessions, and stakeholder calls including internal working group meetings and cross-functional reviews while capturing action items and driving follow-through Partner with GREF DSE to continuously integrate evergreen WAI standards into new construction, tenant improvements, and workplace design workflows Support cross-functional pilots and scale-up initiatives, including product testing, volunteer coordination, and Go/Pivot/No-Go decision support Generate regular program updates for business review mechanisms and stakeholder engagement Coordinate reviews and updates to WAI policies and SOPs, ensuring alignment with Amazon standards, ADA requirements, and jurisdiction-specific compliance obligations Process manage customer query intake to address requests from GREF teams and other internal stakeholders, triaging cases and ensuring timely follow-through Drive progress toward WAI program timelines, KPIs, and milestones by crafting and maintaining plans, tracking success metrics, and continuously improving program delivery Navigate GREF's complex operational landscape to make sound, timely decisions using best available data, relevant precedents, and informed judgment.

Requirements

5+ years in workplace design, facilities management, accessibility, or a related field
Demonstrated success driving improvements through effective change management
Experience developing or working with design standards and guidelines
Program management, planning, and KPI management skills with ability to drive progress toward program timelines, KPIs, and milestones
Ability to craft and maintain plans, track success metrics, and continuously improve program delivery
Ability to navigate complex operational landscapes to make sound, timely decisions using best available data, relevant precedents, and informed judgment
Strong stakeholder engagement skills with ability to build collaborative relationships across vendors, internal partners, and design/construction teams
Skilled at facilitating meetings and keeping cross-functional work on track
Subject-matter experience in one or more WAI focus areas including workplace accessibility, universal design, ADA compliance, assistive technologies, inclusive workplace programs, or design and construction review in a corporate real estate context.

Nice To Haves

Background in universal design or inclusive workplace programs
Project management experience in corporate real estate
Experience with design and construction documentation review
Degree in Architecture, Interior Design, Facilities Management, or related field
Relevant certifications in accessibility standards or universal design
Track record serving as single-threaded coordinator for Workplace Accessibility and Inclusion Programs
Experience partnering with cross-functional teams to drive WAI deliverables including accessibility audits, design reviews, and workplace improvement initiatives
Background developing, maintaining, and socializing program documentation, policies, standards, and tooling across physical accessibility, universal design, assistive technology, and inclusive workplace programs
Experience facilitating accommodation delivery processes in line with SLAs across geographical locations
Track record building and maintaining internal trackers for operational planning, budget tracking, and program agenda management
Background scheduling, facilitating, and documenting regular team meetings, working sessions, and stakeholder calls
Experience partnering with design teams to integrate standards into new construction, tenant improvements, and workplace design workflows
Track record supporting cross-functional pilots and scale-up initiatives including product testing, volunteer coordination, and decision support
Background generating regular program updates for business review mechanisms and stakeholder engagement
Experience coordinating reviews and updates to policies and SOPs, ensuring alignment with standards, ADA requirements, and jurisdiction-specific compliance obligations
Track record process managing customer query intake to address requests from teams and internal stakeholders.

Responsibilities

Serve as single-threaded coordinator for Workplace Accessibility and Inclusion (WAI) Programs within GREF's Environmental, Health & Safety and Impact (EHSI) function
Partner with the WAI Sr. Program Manager and cross-functional teams including GREF Operations, Moves Adds Changes (MAC), Occupancy Planning, Design Engineering & Sustainability (DSE), EHS, Meeting & Events, and People eXperiences and Technology (PxT) to drive WAI deliverables
Drive accessibility audits, design reviews, and workplace improvement initiatives across WAI's four workstreams: Standards integration, existing spaces adaptation, accommodation optimization, and Together at Amazon initiative with PxT
Develop, maintain, and socialize WAI program documentation, policies, standards, and tooling across focus areas: physical accessibility, universal design, assistive technology, and inclusive workplace programs
Facilitate GREF-led accommodation delivery processes in line with SLAs across current (U.S.) and emerging (Rest of the World) geographical locations
Build and maintain an internal tracker for WAI's operational planning, budget tracking, and program agenda year-over-year
Schedule, facilitate, and document regular team meetings, working sessions, and stakeholder calls including internal working group meetings and cross-functional reviews while capturing action items and driving follow-through
Partner with GREF DSE to continuously integrate evergreen WAI standards into new construction, tenant improvements, and workplace design workflows
Support cross-functional pilots and scale-up initiatives, including product testing, volunteer coordination, and Go/Pivot/No-Go decision support
Generate regular program updates for business review mechanisms and stakeholder engagement
Coordinate reviews and updates to WAI policies and SOPs, ensuring alignment with Amazon standards, ADA requirements, and jurisdiction-specific compliance obligations
Process manage customer query intake to address requests from GREF teams and other internal stakeholders, triaging cases and ensuring timely follow-through
Drive progress toward WAI program timelines, KPIs, and milestones by crafting and maintaining plans, tracking success metrics, and continuously improving program delivery
Navigate GREF's complex operational landscape to make sound, timely decisions using best available data, relevant precedents, and informed judgment.