Manager, Global Workplace Operations

Cover Genius•San Francisco, CA

2d•$150,000 - $180,000

About The Position

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies. Our team and products have been recognized with dozens of awards. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities. As the Manager of Cover Genius’ global workplaces, this role is responsible for keeping the balance between the comfort of the familiar and the distinction of location across our global offices, currently located in San Francisco, Sydney, Amsterdam, New York, London, Montevideo and Vancouver. Managing a team of individuals on the ground in each location, this role will guide and shape the culture of each office, as well as the ways we collaborate together in person through in-office work, collaborative events and gatherings that involve our partners and our communities as well as employees. This role is also responsible for our San Francisco Headquarters and the daily office operations both locally and globally: managing facilities, coordinating workplace services, and ensuring a seamless employee experience. You will collaborate with cross-functional teams to optimize processes, maintain a safe and welcoming work environment, and support company culture. Your team brings our purpose to life by working at the very heart of our business as innovators across all administration and service areas relating to our offices. To drive success in this role, you will have strong organizational skills, excellent interpersonal skills, experience with real estate globally, including leasing, as well as basic knowledge on operating AV systems and other applications required.

Requirements

Proven experience in office, facilities and events management, managing Exec Level meetings and arrangements or other related workplace operations roles for at least 10 years.
Experience leading a team globally and a deep understanding of the realities of managing across multiple timezones.
Experience with real estate selection, lease negotiation and landlord management
Experience managing multiple priorities and delivering work quickly and to a high standard
Adaptability and the ability to think quickly to reach a solution (things don’t always go to plan)
Experience with working with people from different cultures and levels with excellent communication skills and a collaborative mindset.
Detail oriented, flexible and thinks out of the box
Knowledge of health, safety, and security protocols within the workplace.
Ability to negotiate with vendors and manage budgets effectively

Nice To Haves

Proactiveness - Able to anticipate potential disruptions and implementing preventive measures
Problem-Solving & Adaptability - Quickly resolving issues and adapting to changing workplace needs
Resilience - Maintain positive attitude at all times especially during tough times
Communication & Stakeholder Management - Liaising between employees, Leadership Team and vendors
Customer Service Orientation - Employees are our customer and our focus is enhancing workplace to provide good employee experience
Analytical Thinking - Assess complex situation, optimize processes and cost control

Responsibilities

Build and maintain relationships with your stakeholders
Manage the team across workplace operations and service offerings globally
Manage the San Francisco workplace day to day operations and service offerings
Manage vendors and build relationship
Manage workplace operations budgets globally
Collaborate with the People team functions to support onboarding, culture initiatives, events and employee experiences.
Set long-term strategy for the workplace ecosystem across multiple locations.
Oversee large real estate/facilities projects (build-outs, major renovations).
Lead the Workplace department.
Own global budget; responsible for P&L.
Ensure workplace strategy supports culture, productivity, and talent attraction/retention in deep collaboration with the rest of the People team functions.
Maintaining workplace organization and its layout
Management of office and kitchen supplies including asset inventory
Management and recording of incoming and outgoing mails
Provision of general administrative functions to support the smooth running of the office.
Serve as the main point of contact for any workplace-related issues and address employee concerns promptly.
Organize lunches, catering and internal events
Facilitates office orientations/inductions and issuance of equipment in collaboration with the People Team and other employee needs as part of new employee onboarding process
Arrange collection of equipment and deactivation of access as part of employee offboarding process
Monitor and manage the office operational budget, ensuring cost-effective solutions for supplies, utilities, and other office needs.
Meeting room management and bookings including set up and support
Workplace cleanliness and maintenance
Management and maintenance of security and access control
Establishing good working relationships with building management and vendors
Ensuring that the workplaces are compliant with the safety standards
Establishment of health protocols as needed
Provide assistance in any sustainability initiatives
Provide assistance in any CG Gives including research, charitable events or anything related to charitable initiatives
Responsible for Executive and Board meetings including logistics required by Board of Directors
Assist in securing event venues, catering and decorations (as needed)
Assist in booking team bonding activities and dinners
Assist in external event planning and execution
Liaise and work closely with Marketing Team for any assistance required for Marketing events
Perform other duties that may be required from time to time that are relevant to the role