Global Workforce Security Screening Consultant (Bilingual - French/English)

Scotiabank•Toronto, ON

1d•Onsite

About The Position

The Global Workforce Security Screening Consultant is responsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. This role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required.

Requirements

Full bilingual fluency in English and French (written & verbal)
Post-secondary degree in Human Resources or pursuing education in related field
Knowledge of HR transactions
Risk management mindset
Understanding of Bank policies and procedures
Strong written and verbal communication skills
Strong relationship management and interpersonal skills
Strong judgment and problem-solving skills
Strong analytical and strategic thinking skills
Strong Excel knowledge in formulas and pivot tables
Attention to details and deadlines
Proven teamwork capabilities
Flexibility and ability to adapt to changing work environments
An ability to maintain confidentiality

Nice To Haves

CHRP designation (or in pursuit of) an asset

Responsibilities

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Initiate ongoing screening for active workers as required.
Collaborate with key stakeholders throughout the workforce security screening process.
Assess and interpret the level of complexity of WSS files that require adjudication (Tier I, II, and III), escalate as required.
Conduct Tier I review (identify discrpencies and errors) and adjudication (FTE and contingent workers as required).
Monitor, track and report on WSS activities and KPIs to identify trends and program improvement opportunities.
Train new team members on processes and procedures. Continuously improve the training experience and update desktop procedures, training guides and job aids as necessary.
Ensure proper usage of knowledge management and case management tools to effectively respond to, document and monitor WSS activities.
Determine and communicate start dates as required.
Prepare rescind offer correspondence and track candidate status in Success Factors.
Connect with candidates for supporting documentation as required.
Act as subject matter expert on WSS and Work Permit activities and attend regular meetings with key stakeholders to support program updates.
Seek opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to the Senior Manager, Global Workforce Security Screening & Work Eligibility.