Benefits & Leave Experience Consultant (Bilingual - French/English)

Scotiabank • Toronto, ON

2d • Onsite

About The Position

The Benefits & Leave Experience Consultant is accountable for administering employee benefit and leave programs with a high degree of accuracy, timeliness, and attention to detail. This role supports the delivery of Total Rewards operations by managing benefit data, resolving inquiries, liaising with vendors, and ensuring alignment with established standards, policies, and Service Level Agreements (SLAs).

Requirements

• Full fluency in both English and French is necessary
• Post-secondary education in Human Resources, Business, or a related field (or equivalent experience)
• Experience supporting benefits administration, leave processes, or HR operations in a service delivery environment
• Foundational knowledge of benefit programs, policies, and compliance requirements
• Strong attention to detail with the ability to manage multiple priorities and meet deadlines
• Ability to work independently while exercising sound judgment and knowing when to escalate
• Strong problem-solving skills with the ability to resolve issues efficiently and effectively
• Excellent communication and interpersonal skills to partner with internal stakeholders and external vendors
• Hands-on experience with HR systems (e.g., HRIS, case management, absence management tools)
• Proficiency in Microsoft Office tools, particularly Excel (e.g., formulas such as VLOOKUP)

Responsibilities

• Process employee benefits and leave-related transactions, ensuring accuracy, completeness, and adherence to established service levels and controls
• Respond to and resolve inquiries related to benefit programs and leave processes, escalating complex or high-risk issues where appropriate
• Support the administration of benefit programs, including disability, life insurance, survivor services, and payroll-related activities tied to leave processes
• Maintain and update employee benefits data and documentation, ensuring consistency and integrity across systems
• Collaborate with benefit vendors, internal HR teams, and Total Rewards partners to resolve issues and support program delivery
• Ensure all benefit processes and activities are delivered in compliance with standards, policies, and SLAs
• Support escalations, appeals, and complex cases by coordinating across stakeholders and ensuring timely resolution
• Identify opportunities to improve processes, procedures, and service delivery, contributing to ongoing operational efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree