Global Vendor Operations Specialist

Cloudflare•San Francisco, CA

1d•Onsite

About The Position

The Global Vendor Operations Specialist is a hands-on operational role responsible for the day-to-day execution of vendor management activities across Cloudflare's global infrastructure operations. Working closely with the Global Vendor Manager, this role ensures vendors are properly onboarded, performing to agreed standards, and continuously improving through data-driven performance management. This position serves as the primary operational liaison between Cloudflare and external service providers, translating strategic vendor relationships into tactical execution excellence.

Requirements

3-5 years in vendor management, procurement operations, supplier quality, or operational program management
Experience working with global service providers across multiple time zones
Proven track record building performance measurement frameworks and tracking systems
Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Office suite
Strong data analysis skills with ability to create dashboards and visualizations
Experience with project management and tracking tools (Jira, Asana, etc.)
Familiarity with procurement systems and vendor management platforms
Familiarity with data center or network infrastructure operations
Basic understanding of SLA frameworks and service delivery metrics
Process orientation: Ability to design, document, and enforce operational processes
Data-driven decision making: Comfort working with metrics, KPIs, and quantitative analysis
Communication: Clear written and verbal communication with technical and non-technical audiences
Problem-solving: Structured approach to root cause analysis and issue resolution
Attention to detail: High accuracy in documentation, reporting, and compliance tracking
Relationship building: Ability to influence and collaborate without direct authority
Continuous improvement mindset: Proactive identification of optimization opportunities

Nice To Haves

Background in data center operations, facilities management, IT services, or infrastructure services preferred

Responsibilities

Guide new global vendors through the complete company setup process from contract signature to operational readiness
Conduct vendor orientation sessions covering Cloudflare systems, communication protocols, escalation procedures, and daily operational workflows
Coordinate collection and validation of required legal, tax, compliance, and security documentation before work authorization
Create and maintain onboarding checklists, tracking templates, and vendor readiness dashboards
Establish initial communication cadences and operational rhythms with new vendor teams
Work with IT, Security, Procurement, and Legal teams to provision system access and complete required clearances
Build and maintain regular performance reports tracking vendor speed, quality, cost efficiency, and SLA compliance
Monitor Service Level Agreements (SLAs) across all active vendors, flagging breaches and tracking resolution
Develop vendor scorecards that provide clear, objective assessments of vendor performance
Create executive-level dashboards summarizing vendor health across the global portfolio
Establish data collection processes to ensure accurate, timely performance measurement
Partner with vendors to align on measurement methodologies and data sources
Conduct root cause analysis when vendors miss SLA targets or performance benchmarks
Schedule and facilitate regular operational review meetings with vendor teams to discuss performance trends
Track improvement plan progress and escalate persistent issues to the Global Vendor Manager
Identify patterns across vendor performance issues and recommend systemic process improvements
Document lessons learned from performance incidents to prevent recurrence
Simplify vendor operational guidelines, playbooks, and SOPs to improve clarity and compliance
Identify opportunities to automate repetitive vendor management tasks using agentic AI tools (reporting, onboarding, compliance tracking)
Partner with internal teams to implement tools that accelerate vendor onboarding and performance monitoring
Create templates, forms, and workflows that reduce administrative overhead
Maintain centralized vendor operations documentation and knowledge base
Drive continuous improvement initiatives based on vendor and internal stakeholder feedback
Serve as the primary day-to-day point of contact for operational vendor inquiries
Translate technical requirements from Infrastructure Operations teams into clear vendor work instructions
Coordinate cross-functional stakeholders (Finance, Legal, Security, IT) during vendor lifecycle events
Prepare and deliver regular status updates to leadership on vendor operational health
Facilitate vendor business reviews and performance discussions
Manage vendor communication channels (email, Slack, ticketing systems, etc.)

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave