Global Travel & Expense Manager

MillerKnoll•Zeeland, MI

About The Position

The Global Travel and Expense Manager leads initiatives to support MillerKnoll’s corporate strategy by overseeing the planning, development, and operational success of the company’s travel and expense policies. This role collaborates closely with Supply Management and business leadership to continuously enhance the Travel and Expense program across the organization, including managing supplier contracts and tracking cost-saving initiatives. The manager is also responsible for configuring and administering the applications used within the program, as well as providing routine training and communication to employees to ensure smooth and effective program operations.

Requirements

Bachelor’s degree in business, finance, or accounting or an equivalent combination of education and experience.
5+ years of experience in travel and expense management.
Demonstrated experience and proficiency with SAP Concur and Navan (preferred).
SAP Concur Advanced Configuration Administration Certification (preferred).
Possess a thorough knowledge of expense data allowing for creation and presentation of scheduled and ad-hoc reports using the Concur Intelligence reporting tool.
Team player who is willing to support multiple areas of the business.
Excellent interpersonal skills and strong customer service focus.
Excellent judgment and creative problem-solving skill, including negotiation and conflict resolution skills.
Highly developed and thorough knowledge and expertise in Travel and Expense area resulting in the confidence to advise, influence and partner with business segments to affect change and guide business decisions.
Proven ability to accomplish desired objectives and outcomes by influencing individuals at all levels.
Demonstrated ability to establish and implement policy and procedures in key areas.
Good analytical skills to evaluate accuracy of data elements.
Strong attention to detail; highly organized and results driven.
Comfortable working independently with limited supervision.
Strong financial management capabilities.
Superior written and oral communication skills and the ability to work with different levels of management.
Demonstrated ability to use office automation and communication software and tools currently being used in the MillerKnoll office environment.
Thorough understanding of financial software, Herman Miller information systems, data warehouse and ability to use Business Intelligence tools.

Nice To Haves

Membership with local Business Travel Association and/or Global Business Travel Association is preferred.

Responsibilities

Oversee the end-to-end implementation of global travel services, including program management, system reviews, and performance analysis.
Lead and manage the migration of various subsidiaries to a single expense (Concur) and travel (Navan) platforms, enhancing automation, ensuring compliance and streamlining processes across the organization globally.
Manage the expense auditing processes, implement fraud mitigation strategies, and ensure adherence to MillerKnoll policies and regulatory requirements.
Develop, implement, and track strategies to optimize the travel and expense program, measuring results and identifying cost-saving opportunities.
Identify service enhancements and cost-saving opportunities, leveraging industry best practices and benchmarking data to develop and deploy process improvement initiatives.
Provide comprehensive reporting on spending, travel policy compliance, trend analysis, and exception reporting. Maintain dashboard reporting for senior executives that tracks spending, policy compliance and cost savings initiatives.
Oversee integrations between travel and expense platforms, HRIS (Workday), and global ERP systems to ensure accurate data flow and operational efficiency.
Collaborate with regional supporting teams to manage daily operations of the Concur Expense Reporting system, including audit rules, audit process, email notifications and service administration.
Manage the global corporate travel program, online booking tool(s), vendor contract accessibility, travel management company relationships, service level agreements (SLAs), and financial reporting in alignment with policy guidelines.
Provide end-user support for Concur and Navan system users, addressing issues, facilitating system updates, and delivering training to ensure effective platform usage.
Maintain strong industry knowledge, including best practices and emerging trends to provide input on global policies and adapt to evolving business needs.
Collaborate with regional team members to update and maintain the Global Travel Policy and regional addendums, ensuring alignment with business requirements and compliance standards.
Design, update, and maintain comprehensive process flowcharts and documentation for travel and expense management processes.
Oversee the administration and utilization of Global Credit Card Program, collaborating with regional teams for support.
Partner with Risk Management, Corporate Security, and HR to establish and maintain an effective Duty of Care Program, ensuring the safety and well-being of employees during travel.
Lead travel governance processes, including exception management, approval standards, policy compliance and regional/country alignment.
Drive supplier accountability, issue resolution, continuous improvement, and quarterly or annual business reviews.
Use traveler feedback, service metrics, and issue trends to improve processes, communications, tools, and supplier performance. Collaborate with Procurement on RFPs, supplier negotiations and contract renewals.
Manage the corporate aviation program by overseeing aircraft utilization, vendor performance, reporting and issue resolution, while partnering with Accounting, Tax, Payroll, Total Rewards, and Executive Support teams to ensure accurate SIFL reporting, proxy disclosures, tax compliance, and efficient program administration.
Performs additional responsibilities as requested to achieve business objectives.