Global Technology Services Group Technician

UPS•New Castle, PA

About The Position

The Global Technology Services Group Technician ensures successful execution and implementation of customized solutions and organizational initiatives. The role uses root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships to support delivery of information technology services, support, and project deployments. The work may involve coding, programming, and integration with external customer technology and systems. The technician manages daily costs, staffing, equipment inventory, system compliance, safety, and security for organizational resources, including hardware, software, automation, and network infrastructure. The role also provides technical training and development to departmental resources and customers, monitors and adjusts expenses against financial expectations and organizational metrics, and applies approved principles for evaluating goals and measures. The position builds professional customer relationships through in-person engagement, collaboration, and consultative interactions, and uses technology to initiate, deploy, and track projects and support services 24x7.

Requirements

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Ensure successful execution and implementation of customized solutions and organizational initiatives.
Use root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships to support service delivery.
Lead, manage, and coordinate delivery of customer experience for IT services, support, and project deployments.
Perform coding, programming, and/or integration with external customer technology and systems, as needed.
Manage daily costs, staffing, equipment inventory, system compliance, safety, and security for organizational resources.
Provide technical training and development to departmental resources and customers.
Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
Apply approved principles for evaluating and setting goals and measures to deliver results.
Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
Use technology to initiate, deploy, and track projects and support services 24x7.