Global Technology Services Group - Technician II
About The Position
The Technician II ensures successful execution and implementation of customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and partner vendor relationships. The role leads and coordinates delivery of customer experience for information technology services, support, and project deployments, which may involve coding, programming, or integration with external customer technology and systems. The position manages daily costs, staffing, equipment inventory, system compliance, safety, and security for organizational hardware, software, automation, and network infrastructure. It provides technical training and development to departmental resources and customers, plans and adjusts expenses to meet financial expectations and organizational metrics, and uses approved principles to set goals and measures. The Technician II builds professional customer relationships through face-to-face engagement, collaboration, and consultative interactions, and uses technology to initiate, deploy, and track projects and support services 24x7.
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
- Must currently be located in the same geographic location as the job or be willing to relocate at their own expense.
Responsibilities
- Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships.
- Lead, manage, and coordinate delivery of customer experience for information technology services, support, and project deployments.
- Perform coding, programming, and/or integration with external customer technology and systems when required.
- Manage daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational hardware, software, automation, and network infrastructure.
- Provide technical training and development to departmental resources and customers.
- Plan, monitor, and adjust expenses to meet and exceed financial expectations and organizational metrics.
- Apply approved principles to evaluate and set goals and measures for delivering results.
- Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
- Use technology to initiate, deploy, and track projects and support services 24x7.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
