Global Technical Support Manager, Protective & Marine Coatings

PPG•Pittsburgh, PA

18d•Remote

About The Position

PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within its PMC Protective business. This role supports complex, high-value projects, strengthens customer relationships, and contributes to business growth through technical excellence and agility. The position has a flexible location, with a preference for Pittsburgh, Pennsylvania; Amsterdam; Mexico City; Wrocław; or Kunshan. The manager coordinates cross-regional technical support, serves global customers and internal stakeholders, and supports complex applications including FPSO/FLNG, infrastructure, and industrial projects. The role also connects Product Management, Engineering, R&D, and regional teams; supports Global Product Managers and product development; and ensures standards, certifications, and test data are available and communicated. The position is intended to strengthen customer confidence, project specification wins, successful project execution, and PPG's competitive position in Protective & Marine Coatings.

Requirements

Degree in Engineering, Chemistry, Materials Science, or a related field.
Strong experience in Protective & Marine coatings or comparable industries.
Strong business acumen.
Proven background in technical support, project engineering, or specification management.
Knowledge of industry standards, certifications, and testing protocols.
Strong technical expertise and problem-solving skills.
Excellent communication and customer-facing abilities.
High level of responsiveness and accountability.
Ability to work across global, cross-functional teams.
Strong organizational and prioritization skills in a fast-paced environment.

Nice To Haves

Experience with complex global projects, such as Marine or EPC-driven environments.

Responsibilities

Lead and coordinate cross-regional technical support, enabling collaboration, knowledge sharing, and alignment with regional and local technical support teams.
Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders.
Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments.
Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance.
Prepare technical statements, reports, and guarantee support documentation.
Deliver technical presentations and workshops to customers, Owners, and EPCs.
Support specialized system selection based on application requirements.
Act as a key interface between Product Management, Engineering, R&D, and regional teams.
Provide technical support to Global Product Managers and contribute to product development.
Ensure the availability and communication of standards, certifications, and test data.
Manage a high volume of global technical requests, prioritizing critical and complex inquiries.