Global Technical Documentation Control Program Manager

Serverfarm • Los Angeles, CA

11d • $90,000 - $110,000

About The Position

Serverfarm is seeking a Global Technical Documentation Control Program Manager who thinks in terms of scalable, interconnected systems. This strategic technical leader will establish and oversee a technical document control and governance framework spanning the entire lifecycle of our data center portfolio—from initial technical design and construction to L0–L6 commissioning, and long-term operational management. The successful candidate will also ensure this program aligns with corporate policies governing document and information management and retention schedules. As the owner of our technical documentation program, you will bridge the gap between design engineering standards and operational reality. You will ensure that records for vital engineering assets—including electrical diagrams, control network schematics, Bill of Materials (BOMs), telemetry schemas, and Standard Operating Procedures (SOPs/MOPs)—are meticulously verified, version-controlled, and unified across our expanding global fleet.

Requirements

• 3+ years of direct experience in documentation control, program management, or technical writing within critical infrastructure environments (e.g., data centers, defense, pharmaceutical, utilities, or heavy manufacturing).
• Bachelor’s degree in Mechanical, Electrical, Mechatronics, or a closely aligned Engineering discipline, Construction Management, or equivalent industry/military experience.
• Demonstrated mastery of Electronic Document Management Systems (EDMS), SharePoint, and standard productivity tools (Microsoft Word, PowerPoint, Excel, and Visio).
• Robust capability to read, interpret, and organize engineering drawings, electrical single-lines, control network schematics, and equipment Bill of Materials (BOM).
• A detail-oriented mindset with a commitment to accuracy, performing gap analyses on technical documentation, identifying process inefficiencies, and implementing structural improvements.

Nice To Haves

• Proven track record of developing "Nationwide" or "Global" umbrella models for technical documentation and standards maintenance.
• Familiarity with Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), industrial PLC/DDC systems.
• Familiarity with the design lifecycle of engineering projects.
• Comfort managing multiple fast-paced documentation pipelines across competing deadlines with stakeholders spanning regional construction, operations, and executive leadership.
• Excellent written and verbal communication skills to effectively translate complex technical requirements into clear standards for vendors, operators, and executive stakeholders.

Responsibilities

• Architect, implement, and maintain a standardized global document control and governance framework defining how engineering specifications, technical drawings, and standard operational procedures are created, approved, versioned, and distributed.
• Oversee the structural process for capturing feedback during competitive bidding and Request for Information (RFI) periods. Analyze, compile, and prioritize shortcomings identified in project specs to systematically update and release future versions of our Master Design Standards.
• Partner with internal design engineering teams and external design firms to influence design-for-serviceability and ensure standardized templates and procedures are baked into all project scopes of work (SOWs).
• Direct documentation tracking and quality assurance across all construction and L1–L5 commissioning phases, validating that testing and documents are verified, complete, accurate and under revision control before handover.
• Enforce strict handover criteria at the final Ready For Service (RFS) milestone, ensuring zero documentation gaps exist at the point of handoff to local operations and customer support teams.
• Act as the final gatekeeper for "As-Built" packages at the conclusion of L5 testing and as part of L6 closeouts. Review and archive finalized vendor submittals, control schematics, asset inventories, global telemetry/MQTT topic maps, and client required documentation to ensure 100% completeness.
• Partner with Operations leaders and Technical Writers to develop highly precise, repeatable SOPs, MOPs, and safety standards for critical facility systems (including mechanical plants, UPS lineups, and industrial HVAC) that balance global standardization with localized site variables.
• Manage the central documentation library within SharePoint, integrating files directly with our InCommand platform to ensure physical hardware configurations match their digital "Source of Truth."
• Support the Controls and Instrumentation teams by establishing tracking systems for sensor calibration certificates, equipment Mean Time Between Failure (MTBF), and obsolescence planning databases.

Benefits

• paid time off
• paid holidays
• 401k
• FULL coverage medical, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level