Technical Documentation Specialist

INTEGRITYOne Partners • Washington, DC

2d • $95,000 - $105,000 • Onsite

About The Position

At INTEGRITYOne Partners, we are a federal technology company focused on DevSecOps and agile software development, analytics and AI, cloud engineering, and data management. Our people are known for being technical Swiss army knives that are depended on by our clients to support a myriad of highly complex, technical problems within rapidly changing missions. We enable federal law enforcement clients to execute high-tempo, mission-critical work that ultimately improves the lives of the people they serve. Our culture is entrepreneurial, mission-first, and meritocratic, giving you direct access to decision-makers and real influence over how we win and deliver.

Requirements

• 3–6+ years in technical writing, training, instructional development or business/process documentation.
• Bachelor's degree required in communications, instructional design, business, IT or related field.
• Technical writing.
• Training-plan development.
• Training-material development.
• Instructor-led and virtual training.
• User guides and job aids.
• Standard Operating Procedures.
• Process Desk Guides and Tip Sheets.
• Business-process/workflow documentation.
• Microsoft Word, PowerPoint, Teams and SharePoint.
• Ability to translate technical/business processes into clear user documentation.
• U.S. citizenship is required for this position.

Nice To Haves

• Federal financial-management processes.
• Software/application training.
• SharePoint.
• CMM/FileOnQ.
• DHS/ICE experience.
• NARA/document-management requirements.
• Section 508/accessibility.
• Change-management communications.
• CPTD, instructional-design/training certification, technical-writing certification or similar.

Responsibilities

• Develop and maintain program training plans, course materials, user guides, SOPs, Process Desk Guides and Tip Sheets.
• Assess user training needs and coordinate training with system changes/releases.
• Conduct Government-approved training, primarily virtually unless otherwise directed.
• Maintain documentation so CSP processes are repeatable, auditable and understandable to Government and contractor personnel.

Benefits

• Opportunities to build valuable Federal knowledge and experience
• Develop in-demand skills
• Strengthen their professional capabilities
• Access targeted education and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level