GSD Global Support Tech Generalist, English with Japanese Preferred

The Church of Jesus Christ of Latter-day Saints • Riverton, UT

1d • Hybrid

About The Position

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

Requirements

• Must be able to work Monday- Friday 4:30 PM - 1:00 AM.
• Must live close to the Riverton, UT office.
• Only members of the Church who are worthy of a temple recommend qualify for employment.

Nice To Haves

• Japanese language proficiency preferred.

Responsibilities

• Supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures.
• Serves as the initial point of contact for user issues.
• Gathers and analyzes information about user issues.
• Answers basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products.
• Determines the best way to resolve user problems.
• Responds to customer inquiries in an accurate and timely manner using phone, email, and electronic messages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed