Leads the planning, design, development, and implementation of assigned client onboarding and service initiatives, including both business and technology-related projects. Partners with internal and external stakeholders to ensure projects are executed successfully, delivered on time, and aligned with customer needs and business objectives. Serves as a primary point of contact for clients throughout the implementation lifecycle and ongoing servicing relationship, providing guidance, resolving issues, and ensuring a high-quality customer experience. Coordinates cross-functional resources, manages project risks and dependencies, facilitates user training and adoption, and evaluates project outcomes to drive continuous improvement. Provides leadership and direction to project teams, fostering collaboration, accountability, and strong overall team performance while supporting long-term client satisfaction and relationship growth.
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Job Type
Full-time
Career Level
Mid Level