Global Solutions Director

Atlas HXM • Chicago, IL

6d • $120,000 - $150,000 • Hybrid

About The Position

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle.
The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are.
We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.
Lead the strategy, design, and implementation of complex, cross-functional solutions within the Atlas HXM Operations Team. Bridge sales, operations, and product and technical teams to drive revenue growth, expand the Atlas HXM service offering, improve operational efficiency, and maintain high-level prospect and client relationships. Design and build innovative, customer-centric, and scalable solutions (tech and operational delivery) that align with market demands and company goals. Define and direct the global strategy for the design and implementation of complex enterprise solutions, overseeing cross-functional teams responsible for delivery. Build out new service delivery models and process optimization. Standardize best practices and KPIs for solution delivery and onboarding globally to drive efficiency and quality. Oversee the development and global implementation of new service delivery models and operational frameworks executed by cross-functional teams. Act as the primary interface with senior-level clients, prospects, and internal leadership to create new solutions that meet all stakeholder needs. Lead, mentor, and grow high-performing, cross-functional, global solutions teams. Partner with Sales leaders to strategize and structure complex deals, support high-value and enterprise deals with tailored solutions, and provide feedback on trends, themes or insights to support sales enablement strategies and optimize sales process and organization. Provide executive oversight and strategic guidance on complex enterprise engagements in partnership with Sales leadership, ensuring scalable solution design and operational readiness. Hybrid work schedule.

Requirements

• Requires a Bachelor’s degree in Human Resource Management, Business, or a closely related field and 2 years of Employer of Record (EOR) operations experience.
• Must have experience with: Global operational delivery including managing global teams and projects;
• Global employment compliance requirements;
• multi-country payroll and workforce management processes;
• Supporting enterprise-level client engagements involving multi-country workforce solutions;
• Structuring complex enterprise deals, including service scope definition and operational feasibility analysis;
• Partnering with sales teams to develop custom solution proposals for enterprise clients;
• Gathering and documenting technical and functional requirements for product development teams;
• Reviewing technical specifications and solution proposals prior to implementation;
• Conducting user acceptance testing (UAT);
• Validating system functionality before product or feature launch;
• Designing and implementing global service delivery models, including Process standardization, KPI frameworks, and SLA definition;
• Working with data reporting frameworks and dashboards to monitor global performance;
• Translating data insights into measurable business outcomes including revenue growth and process efficiency improvements;
• Analyzing large-scale operational and revenue datasets to identify trends and inform decision-making;
• Using Hubspot to manage enterprise client pipelines, deal structuring, and forecasting;
• Working with HRIS/HXM platforms such as BambooHR; and
• Microsoft Excel for pivot tables, data modeling, and financial analysis.

Responsibilities

• Lead the strategy, design, and implementation of complex, cross-functional solutions within the Atlas HXM Operations Team.
• Bridge sales, operations, and product and technical teams to drive revenue growth, expand the Atlas HXM service offering, improve operational efficiency, and maintain high-level prospect and client relationships.
• Design and build innovative, customer-centric, and scalable solutions (tech and operational delivery) that align with market demands and company goals.
• Define and direct the global strategy for the design and implementation of complex enterprise solutions, overseeing cross-functional teams responsible for delivery.
• Build out new service delivery models and process optimization.
• Standardize best practices and KPIs for solution delivery and onboarding globally to drive efficiency and quality.
• Oversee the development and global implementation of new service delivery models and operational frameworks executed by cross-functional teams.
• Act as the primary interface with senior-level clients, prospects, and internal leadership to create new solutions that meet all stakeholder needs.
• Lead, mentor, and grow high-performing, cross-functional, global solutions teams.
• Partner with Sales leaders to strategize and structure complex deals, support high-value and enterprise deals with tailored solutions, and provide feedback on trends, themes or insights to support sales enablement strategies and optimize sales process and organization.
• Provide executive oversight and strategic guidance on complex enterprise engagements in partnership with Sales leadership, ensuring scalable solution design and operational readiness.

Benefits

• Country-specific benefits
• Flexible PTO
• Your birthday off
• a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider

What This Job Offers

• Job Type: Full-time
• Career Level: Senior