Director, Partner Success – Security Solutions (Global)
About The Position
Mastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data‑driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners. As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue. We are seeking an experienced Partner Success Director to lead a team of Partner Success Managers, in managing a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud. The Partner Success Director will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives. This individual will serve as a partner advocate within a matrixed organization.
Requirements
- Proven track record in people leadership, leading high-performing teams and in developing talent
- Experience in partner success, product management, consulting, or related roles, with a track record of delivering measurable outcomes
- Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement
- Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners
- Proven ability to ideate and co-create new solutions with our Partners
- Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture
- Proven experience with building and leading customer facing teams
- Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives
- Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy
- Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions
- Customer-centric mindset with a focus on scalable, innovative solutions
- Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment
- Excellent analytical and problem-solving capabilities with a data-driven approach
Responsibilities
- Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.
- Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth.
- Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.
- Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
- Lead a global team of Partner Success managers working with Partners leveraging Mastercard data
- Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally.
- Ensure a disciplined transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption.
- Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams.
- Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement.
- Provide thought leadership in strategic directions in collaboration with Head of Partnerships and Customer Success Center of Excellence
- Develop and execute joint growth plans that expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities.
- Drive successful renewals and identify expansion opportunities across new products, use cases, end customers, and markets, including Mastercard-influenced opportunities.
- Co-create new approaches and go to market with existing partners and collaboration with Mastercard product teams
- Engage regularly with partner stakeholders, including senior and C-suite leaders, to communicate value, review business results, resolve concerns, and advance shared priorities.
- Represent the voice of the partner internally, translating feedback and market needs into actionable recommendations that improve Mastercard products, services, and partner experience.
- Champion Partner Success best practices and contribute to internal initiatives that strengthen service quality, scalability, and partner outcomes.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
