Global Solution Delivery Manager

Hexagon Mining • Tucson, AZ

6d • Remote

About The Position

The Global Solution Delivery Manager is responsible for governing, standardizing, and optimizing the delivery of Hexagon Mining solutions across all regions. This role ensures that solution deployments, customer implementations, delivery processes, and offered services are executed consistently, efficiently, and in alignment with global standards. The Global Delivery Manager acts as the central coordination point between regional delivery teams, global support, product management, and engineering, driving operational excellence and enabling scalable deployment models across Hexagon’s mining portfolio. This role leads the global delivery function, establishes KPIs, and ensures effective communication, alignment, and continuous improvement across all delivery activities.

Requirements

• 8–12+ years of experience in: Solution delivery, project management, or operations in mining or industrial technology.
• Proven experience managing: Global or multi-region delivery programs, Complex technical implementations (software, hardware, or integrated systems).
• Experience with delivery tools, project tracking, and reporting systems.
• Strong understanding of: Solution deployment lifecycle, IT/OT integration and system architecture, Mining operations (surface or underground).
• Strong leadership without direct authority (matrix environment).
• Excellent stakeholder management and communication skills.
• Strategic thinker with strong operational execution capability.
• Data-driven decision-making mindset.
• Ability to work across cultures and global teams.

Nice To Haves

• Experience working with remote operations, autonomous systems, or mining technologies preferred.

Responsibilities

• Define, implement, and maintain global delivery standards, methodologies, and best practices.
• Establish delivery frameworks covering: Solution implementation, Commissioning and handover to support, Customer onboarding and adoption, Hexagon Mining offered services.
• Ensure alignment of regional delivery practices with global standards.
• Promote reusability of delivery models across solutions and business units.
• Provide oversight for global and strategic deployments and offered services, especially complex, multi-region implementations.
• Support regions in managing high-risk or high-value projects.
• Ensure consistent execution of project lifecycle phases: Discovery and planning, Deployment and commissioning, Transition to support.
• Define and track delivery KPIs and performance metrics across all regions.
• Monitor: Deployment timelines, Quality of delivery, Customer satisfaction.
• Provide regular reporting to senior leadership with actionable insights.
• Drive accountability through data-driven performance management.
• Act as the primary liaison between Global Support, Product Management, Engineering, and Regional Teams.
• Ensure delivery readiness for new product introductions and releases.
• Facilitate alignment on: Delivery requirements, Resource needs, Deployment constraints.
• Bridge gaps between product development and field execution.
• Lead delivery retrospectives and continuous improvement initiatives.
• Identify systemic issues and drive corrective actions globally.
• Standardize tools, templates, and processes to improve efficiency.
• Promote a culture of lessons learned and knowledge sharing across regions.
• Lead and coordinate the global delivery function and associated roles.
• Support regional delivery teams with guidance, frameworks, and escalation support.
• Collaborate with enablement and training teams to ensure: Capability development, Consistent execution standards.
• Own and drive the global delivery roadmap in alignment with business objectives.
• Ensure delivery capabilities scale with: New product introductions, Market expansion, Increasing deployment complexity.

Benefits

• Competitive pay
• Incentive-based bonuses
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings with company matching
• Life insurance
• Disability insurance
• Mental health support
• Education assistance
• Funding for professional association memberships
• Mentorship programs
• Access to tools and resources to move your career forward
• Positive and comfortable work environment
• Employee-led social clubs
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed