About The Position
The Global Services CTC Billing Operations Director is responsible for leading and optimizing the end-to-end billing function within a professional services environment. This role ensures accurate, timely, and compliant invoicing, supports revenue realization, and enhances client billing experience. The Director partners closely with finance, client facing professionals, on/off-off-teams, and leadership to drive operational excellence, process standardization, and scalable billing practices.
Requirements
- Bachelor’s degree required; focus in Finance, Accounting, Business, or Operations, preferred
- Twelve (12) or more years of progressive experience in billing, revenue operations, or finance, required
- Proficiency with Microsoft Office Suite, specifically Word and Excel, required
Nice To Haves
- Experience in professional services, preferred
- Proven leadership of centralized billing models, preferred
- Demonstrated experience managing on/offshore or global delivery teams, preferred
- Experience partnering with senior leadership and firm partners, preferred
- Oracle Financials or similar software experience, preferred
Responsibilities
- Leads the centralized billing team, with on shore/offshore resources
- Proactively identifies and mitigates billing execution risks
- Serves as the executive escalation point for complex, sensitive, or high-risk billing matters
- Establishes firm-wide standards, controls, and performance expectations for billing operations in partnership with process leads
- Ensures accurate and timely billing across all engagement types
- Oversees UAR & billing cycle times
- Defines operating models, SLAs, productivity benchmarks, and quality standards
- Drives documentation, training, and knowledge transfer for on/offshore teams
- Influences behavior through data-driven insights and consistent governance
- Supports firm initiatives related to end-to-end CTC initiatives
- Partners with Global Process Leads, financial systems and technology teams on system and process improvements
- Champions standardization, automation, and digitization across billing processes
- Ensures strong internal controls over billing and revenue-related processes
- Establishes clear accountability, performance metrics, and development pathways
- Fosters a culture of quality, ownership, and continuous improvement
- Serves as a visible leader within the firm's finance and operations organization
- Other duties as required
- Monitors and provides performance feedback of all personnel reporting to this position throughout the performance year
- Ensures all direct reports are effectively trained on systems and processes related to the finance department
- Prepares and conducts annual performance reviews for all direct reports
- Assists direct reports with prioritization of workload, communications, etc. and delegates work assignments to direct reports as appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Manager
