Global Services CTC Billing Operations Director

BDO USA, P.C. • Grand Rapids, MI

10d • $175,000 - $190,000

About The Position

The Global Services CTC Billing Operations Director is responsible for leading and optimizing the end-to-end billing function within a professional services environment. This role ensures accurate, timely, and compliant invoicing, supports revenue realization, and enhances client billing experience. The Director partners closely with finance, client facing professionals, on/off-off-teams, and leadership to drive operational excellence, process standardization, and scalable billing practices.

Requirements

• Bachelor’s degree required; focus in Finance, Accounting, Business, or Operations, preferred
• Twelve (12) or more years of progressive experience in billing, revenue operations, or finance, required
• Proficiency with Microsoft Office Suite, specifically Word and Excel, required
• Strong organizational abilities and problem-solving skills
• Excellent verbal and written communication skills
• Financial acumen
• Analytical ability
• Excellent time management skills
• Project management skills

Nice To Haves

• Experience in professional services, preferred
• Proven leadership of centralized billing models, preferred
• Demonstrated experience managing on/offshore or global delivery teams, preferred
• Experience partnering with senior leadership and firm partners, preferred
• Oracle Financials or similar software experience, preferred

Responsibilities

• Leads the centralized billing team, with on shore/offshore resources
• Proactively identifies and mitigates billing execution risks
• Serves as the executive escalation point for complex, sensitive, or high-risk billing matters
• Establishes firm-wide standards, controls, and performance expectations for billing operations in partnership with process leads
• Ensures accurate and timely billing across all engagement types
• Oversees UAR & billing cycle times
• Defines operating models, SLAs, productivity benchmarks, and quality standards
• Drives documentation, training, and knowledge transfer for on/offshore teams
• Influences behavior through data-driven insights and consistent governance
• Supports firm initiatives related to end-to-end CTC initiatives
• Partners with Global Process Leads, financial systems and technology teams on system and process improvements
• Champions standardization, automation, and digitization across billing processes
• Ensures strong internal controls over billing and revenue-related processes
• Establishes clear accountability, performance metrics, and development pathways
• Fosters a culture of quality, ownership, and continuous improvement
• Serves as a visible leader within the firm's finance and operations organization
• Other duties as required
• Monitors and provides performance feedback of all personnel reporting to this position throughout the performance year
• Ensures all direct reports are effectively trained on systems and processes related to the finance department
• Prepares and conducts annual performance reviews for all direct reports
• Assists direct reports with prioritization of workload, communications, etc. and delegates work assignments to direct reports as appropriate

Benefits

• Employee Stock Ownership Plan (ESOP)
• Comprehensive compensation and Total Rewards benefits offerings
• Annual allocation to the ESOP is fully funded by BDO through investments in company stock
• Grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director