Global Service Technology Project Manager

Vertiv Group•Westerville, OH

About The Position

The Project Manager – Service Technology leads the planning, execution, governance, and global deployment of technology-enabled initiatives that transform service delivery, technician productivity, customer experience, and lifecycle support. Within Global Services, this role provides project management leadership for Service Technology initiatives and partners with Product Management, Engineering, IT, Digital Solutions, Regional Services, and other stakeholders to incorporate service requirements from concept through deployment and operationalization. The position manages complex, global, cross-functional programs involving digital service platforms, connected technician solutions, service applications, data and analytics, AI-enabled capabilities, knowledge solutions, predictive technologies, workflow automation, and other technologies that support future service delivery. It establishes project structure, drives execution, manages dependencies and risks, coordinates regional readiness, and ensures effective transition of solutions into Global Services operations. The role operates as part of the Global Services PMO and provides project leadership for the Service Technology portfolio. Success includes delivering initiatives effectively, enabling global and regional deployment readiness and adoption, improving service outcomes, and ensuring sustainable operational transition.

Requirements

Bachelor's degree in Business, Engineering, Information Technology, Operations, Project Management, or a related field.
At least 5 years of project or program management experience in a complex global organization.
Demonstrated experience leading cross-functional technology, digital transformation, service, or operational improvement initiatives.
Experience managing projects across multiple regions and functional organizations.
Strong understanding of project management methodologies, governance, risk management, and change management.
Demonstrated ability to manage multiple projects and priorities in a matrixed environment.
Strong communication, facilitation, presentation, and stakeholder-management skills.
Experience working with technology, digital, data, or enterprise systems teams.

Nice To Haves

PMP, PMI, PRINCE2, Lean Six Sigma, or equivalent certification.
Experience in field service, industrial technology, manufacturing, data center, infrastructure, or B2B technology environments.
Experience with AI, analytics, connected products, IoT, digital platforms, or enterprise technology transformation.
Experience leading global technology deployments and adoption programs.
Experience with Agile, hybrid, or waterfall project methodologies.
Experience with Jira, Confluence, Smartsheet, Power BI, SAP, Oracle, Snowflake, Microsoft 365, or similar enterprise tools.
Master's degree in Business, Technology, Engineering, Operations, or a related discipline.

Responsibilities

Lead global Service Technology projects from initiation through implementation, stabilization, and transition to operations.
Establish project scope, objectives, milestones, deliverables, governance, resources, and success measures.
Develop and maintain integrated project plans across Global Services, Product Management, Engineering, IT, Digital, and regional teams.
Coordinate workstreams, dependencies, vendors, and cross-functional stakeholders; drive accountability and resolve execution barriers.
Manage project risks, issues, decisions, assumptions, dependencies, and change requests.
Translate Global Services and field-service requirements into actionable technology project requirements and validate solution requirements with relevant teams.
Ensure service processes, technician workflows, customer requirements, data needs, and operational impacts are incorporated into solution design.
Coordinate Service Design and technology readiness activities and address gaps between technology capabilities and operational service requirements.
Lead global deployment planning and regional readiness activities, including process alignment, user acceptance testing, training, communications, documentation, support models, and adoption.
Establish launch criteria and readiness assessments, coordinate hypercare and stabilization, and incorporate lessons learned into future releases and deployments.
Operate within the Global Services PMO governance framework and project lifecycle; prepare status reports, executive summaries, dashboards, risk escalations, and decision materials.
Facilitate governance meetings, escalate critical issues, maintain visibility into project health and outcomes, and support portfolio prioritization and capacity planning.
Ensure required Global Services reviews and assessments are completed at project gates.
Lead initiatives that improve technician productivity, service efficiency, customer experience, and operational scalability through digitalization, automation, AI, analytics, and connected technologies.
Establish measurable benefits and KPIs, use project data and user feedback to identify improvements, and support continuous improvement of technology standards, playbooks, processes, and deployment methodologies.
Serve as the Global Services project management point of contact for assigned initiatives and build relationships with leaders, functional teams, regional service organizations, and external partners.
Communicate complex technology and operational issues clearly, provide fact-based recommendations, and align stakeholders with potentially competing priorities.
Develop and manage project budgets and resource requirements where applicable; track financial performance, benefits, and resource utilization.
Coordinate technology partners, vendors, and implementation resources, ensuring deliverables meet project scope, quality, timeline, and Global Services requirements.