Global Service & Repair Program Manager - Mounds View, MN

Medtronic•Mounds View, MN

2d•$120,000 - $180,000•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As a Global Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction. Be a leader and innovator, while becoming part of the Medtronic family.

Requirements

Requires a Bachelor's degree.
Minimum of 5 years of relevant experience, OR an advanced degree with a minimum of 3 years of relevant experience.

Nice To Haves

PMP Certification (or ability to attain within 1 year)
3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
Strong written and verbal communication skills
Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets)
3+ years of experience leading diverse and complex projects and programs
Independent thinker with the ability to take both a commercial and operational view of complex situations
Ability to solve highly complex problems across multiple business functions

Responsibilities

Manage projects and programs by applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
Lead cross-functional teams for Service projects and programs for the Cardiac Ablation Solutions operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
Provide service design input on new product development projects.
Develop and implement global service strategy for existing and new products.
Develop and implement processes across Service to standardize and drive consistency.
Partner with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
Convey, drive, and escalate project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
Effectively meet milestones and deadlines in an autonomous environment.
Become a service business expert and apply that knowledge to educate and mentor others.
Apply broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
Learn and apply a strong understanding of the Service business, products, and clinical applications.
Learn and apply a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
Lead and participate in continuous improvement activities across the Service organization.
Enforce quality standards within every project and all day-to-day activities.