Global Security Operations Center Dispatcher (Vincent)

Northeast Security•Boston, MA

3d•Onsite

About The Position

Northeast Security, Inc. is hiring for a Command Center / Dispatch / GSOC (Global Security Operations Center) / Operations Center / Control Center Security Officer. This role involves overseeing camera monitoring and alarm systems for over 60 properties, including fire alarm systems, access control systems, and video surveillance. The officer will utilize multiple alert systems, ensuring information is correctly actioned, routed, and distributed. This position requires the ability to multitask on multiple computer screens and systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant. The role also involves de-escalating calls from irate tenants/customers, maintaining a professional appearance, and communicating clearly in English. The officer will answer incoming lines and alarms, communicate with on-site security personnel and local emergency services, and write detailed incident reports. Compliance with on-site operations manual/post orders and assuming other duties as required are also part of the responsibilities.

Requirements

Prior dispatch or command center experience in a fast-paced environment is required
Excellent oral and written communications, organizational, and interpersonal skills.
Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
Ability to communicate clearly and effectively in English (both written and verbal).
Must be able to remain calm and work well in a fast-paced environment.
High School Diploma/GED Equivalent
Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
Must be at least 18 years of age.
Dependable means of transportation
Learn and be knowledgeable of all company policies and procedures.
Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought
Excellent customer service skills
Strong attention to detail
Strong written and verbal communication skills
Strong professionalism
Ability to solve conflict/problem solve.
Maintain the highest ethical and professional standards.
Must be able to multi-task and self-manage in a dynamic environment.
Maintain effective relationships with all levels of the company and client organizations.

Nice To Haves

Experience in AVIGILON ALTA (OPENPATH)
Experience in C-CURE
Experience in LENEL / LENEL 2.0
Experience in SIEMENS
Experience in OTIS PANORAMA 2.0
Experience in CONTINUUM
Experience in MILESTONE
Experience in Lyft Net / SCHINDLER EMS
Experience in ALC WebCtrl
Experience in METASYS
Experience in STRUCTUWARE
Experience in ALTA AWARE

Responsibilities

Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance.
Utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.
Multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.
Deescalate irate tenant/customer calls/ access requests.
Maintain a neat and professional appearance.
Answer incoming lines and alarms.
Communicate with on site security personnel and local emergency services.
Write detailed reports on incidents that occurred on the premises daily.
Comply with all requirements/directives within the on-site operations manual/post orders.
Assume other duties as required by either Client or Northeast Security, Inc.